IT Application Support/trainer - Montrose, United States - Susquehanna County

Susquehanna County

Verified Company

Montrose, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SUSQUEHANNA COUNTY POSITION DESCRIPTION

TITLE:
IT APPLICATION SUPPORT/

TRAINER

DEPARTMENT:

INFORMATION TECHNOLOGY

LOCATION:

SUSQUEHANNA COUNTY COURTHOUSE

REPORTS TO:

DIRECTOR OF IT

SUPERVISES:

NONE

POSITION STATUS:
PART-TIME; NON-

UNION ELIGIBLE

SALARY:
$16.43

PER HOUR

GENERAL SUMMARY:
In addition to providing IT support, this position will provide County employees with user training and support.

Minimum Requirements:

Must be able to maintain a positive attitude and exhibit professionalism while handling support issues
Must be able to work as a member of a team, and work with all members of the company
Requires strong written, verbal communication and interpersonal skills
Must be able to communicate at different levels of technical acumen

Duties and Responsibilities:

Train users in a variety of settings on computer security best practices.
Updates the County webpage.
Hosts trainings and learning opportunities for County staff.
Acts as point of contact for IT Department and enters support calls into the ticketing system.
Participates in Infrastructure Team meetings, as required, and meets to discuss activities, solutions, and recommendations for improvement.
Additional duties as assigned

Physical Requirements:

Must be able to work well under busy circumstances and multitask

Special Requirements:

The incumbent must have passed the Susquehanna County Background Check with no record of criminal convictions.
The incumbent must meet and comply with Susquehanna County's Employment and Acceptable Use Policies.
The incumbent must be able to handle confidential data, the disclosure of which is protected by law.

Job Type:
Part-time

Pay:
From $16.47 per hour

Benefits: