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    Call Center Agent - El Paso, United States - Paramount Staffing

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    Description
    Looking for Call Center Representatives

    We are currently hiring for a fulltime position in El Paso, TX. In this role, agents will be managing claims for large pharm company. This position is onsite and pays $15 / hour plus incentives

    Our ideal candidate is someone who has strong customer service skills and loves to help customers Please see the details below - we look forward to speaking with you

    Job Title:
    Call Center Agent

    Start Date:
    May 27th

    Pay Rate:
    $15/hour (Paid Weekly) plus incentive pay


    Schedule Availability:

    Hours of Operations:
    Our call center is open from 6AM to 8PM, 7 days a week Please see shift availability below:
    Must be flexible to work weekends.
    Training hours are Monday through Friday, 7:00 AM to 3:30 PM


    Job Description/Responsibilities:
    Manage pharmaceutical medical claims
    Work with customers to help answer questions regarding prescriptions
    Identify and assess customers needs to achieve satisfaction
    Build sustainable relationships and trust with customer accounts through open and interactive communication
    Meet personal/customer service team targets and call handling quotas
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Keep records of customer interactions, process customer accounts and file documents
    Follow communication procedures, guidelines and policies
    Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance


    Key Competencies:
    Proven customer support experience
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Familiarity with CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively
    Excellent interpersonal, organization, presentation and communication skills


    Requirements:
    Minimum 1 year of Call Center experience
    Excellent customer service skills and ability to build relationships with customers
    Ability to remain calm and professional under pressure
    Good organizational and time management skills
    Must be computer literate and able to navigate on-line portals
    Ability to type 25 WPM
    High School diploma and background check required

    #CORP #ZR

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