- Manage large amounts of inbound calls and make consistent outbound calls.
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
- Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements may vary as determined by management.
- Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry
- Experience working with an automatic dialer
- Must be computer literate
- Pleasant phone demeanor
- Minimum of one year of previous high-volume call center experience
- Bilingual Spanish/English
- Experience in BOTH inbound and outbound environments
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children.
-
Remote Bilingual Customer Service Agent
2 weeks ago
Disabled Veteran Solutions El Paso, United Statesper hour | El Paso, TX, USA | Hourly | Full Time · Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. · At DVS, we pride ourselves in our ex ...
-
Remote Bilingual Customer Service Rep
3 weeks ago
TEKsystems El Paso, United States: · Responsible for registering patients in multiple service lines via outbound or inbound phone calling. Obtains and inputs all necessary demographic, financial, and clinical information from the patient or representative · Essential Job Duties · • Verifies accuracy of EMPI link ...
-
AnswerNet Agent Jobs El Paso, United StatesJob Description · Job DescriptionJob Type: Full Time · Hours: 7 am-11 pm 7 days flexibility · Salary: $13.00 · Benefits: Available after 90 days for full-time employees · About AnswerNet · AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc ...
-
Office Representative
3 weeks ago
Crystal Martinez - State Farm Agent El Paso, United States** Remote role: Must be bilingual Spanish and have prior State Farm experience ** · Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may ...
-
Bilingual Licensed Health Insurance Agent
1 week ago
e-TeleQuote Insurance El Paso, United StatesJob Description · Job DescriptionDescription:Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industryAt e-TeleQuote, we're more than just a company – we're a community united by our core values of innovation, accountability, excellence, integr ...
-
Bilingual Licensed Health Insurance Agent
18 hours ago
e-TeleQuote Insurance El Paso, United States:Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industryAt e-TeleQuote, we're more than just a company – we're a community united by our core values of innovation, accountability, excellence, integrity, transparency, compassion, and diversity ...
-
Bilingual Donor Experience Officer
3 weeks ago
Eternal Word Television Network Inc El Paso, United StatesBilingual Donor Experience Officer (U.S. Remote Eligible) Job Category : Donor RelationsRequisition Number : DONOR001048Apply nowPosted : April 10, 2024Full-TimeLocations Showing 1 locationBirmingham, AL 35210, USADescription HOW YOU WILL IMPACT THE BIG PICTURE:As the Donor Exper ...
-
Bilingual Virtual School Psychologist in Texas
2 weeks ago
VocoVision El Paso, United StatesJob Description · Job DescriptionMinimum 1+ years school psychologist experience required. · Location: Remote (based in Texas) · Job Overview · Full-Time (37.5 hours) · 1099 Contract · Remote · School-Based · K-12 Students · Job Summary: Vocovision is seeking a Bilingual School ...
-
Bilingual Donor Experience Officer
1 week ago
Eternal Word Television Network, Inc El Paso, United StatesBilingual Donor Experience Officer (U.S. Remote Eligible) · Job Category · : · Donor Relations · Requisition Number · : · DONOR001048 · Apply now · Posted : April 10, 2024 · Full-Time · Locations · Showing 1 location · Birmingham, AL 35210, USA · Description · HOW YOU WIL ...
-
NES Associates El Paso, United StatesType of Requisition: · Pipeline · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None · Suitability: · Public Trust/Other Required: · Other · Job Family: · SCA · Job Qualifications: · Skills: · Call Center, Customer Service, Data Entry ...
-
Progressive Insurance El Paso, United StatesJoin Forbes' 2023 Best Employer for Diversity · If you're a problem-solver with a passion for helping others,join our teamas a Customer Service Representative-Bilingual Spanish .Supporting and building trust with our customers, you'll service their unique needs while also offer ...
-
General Dynamics El Paso, United StatesResponsibilities for this Position · Location: USA TX El Paso Gateway West Boulevard (TXS010) · Full Part/Time: Full time · Job Req: RQ175242 · Type of Requisition: · Pipeline · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None · Suit ...
-
Office Representative
1 week ago
Crystal Martinez - State Farm Agent El Paso, United StatesJob Description · Job Description** Remote role: Must be bilingual Spanish and have prior State Farm experience ** · Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm ...
-
Bilingual Licensed Health Insurance Agent
1 week ago
e-TeleQuote Insurance El Paso, United StatesJob Type · Full-time · Description · Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industry At e-TeleQuote, we're more than just a company - we're a community united by our core values of innovation, accountability, excellence, integrity, t ...
-
Bilingual Licensed Health Insurance Agent
1 week ago
e-TeleQuote Insurance El Paso, United States:Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industryAt e-TeleQuote, we're more than just a company – we're a community united by our core values of innovation, accountability, excellence, integrity, transparency, compassion, and diversity ...
-
Life Insurance Professional
1 week ago
e-TeleQuote Insurance El Paso, TX, United States:Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industryAt e-TeleQuote, we're more than just a company – we're a community united by our core values of innovation, accountability, excellence, integrity, transparency, compassion, and diversity ...
-
e-TeleQuote Insurance El Paso, United StatesJob Type · Full-time · Description · Consideration given to Texas and Florida residents only at this time. Deadline for applications is May 15, 2024, to start in our June 3rd class. · No Previous Medicare Health Insurance Experience? No problem · Join e-TeleQuote Insurance and ...
-
Canadian Solar El Paso, United StatesAt Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Ou ...
-
e-TeleQuote Insurance El Paso, United States:Join e-TeleQuote Insurance and be part of a rewarding career in the Health Insurance industryAt e-TeleQuote, we're more than just a company – we're a community united by our core values of innovation, accountability, excellence, integrity, transparency, compassion, and diversity ...
-
Unification Specialist
4 weeks ago
Tactis LLC El Paso, United StatesGreat experiences are delivered one interaction at a time. Tactis is adding to its experience delivery team. A qualified Unification Specialist has: · Specialized Experience. you must have proven ability to handle crisis intervention, conflict, confrontation or other complex peo ...
Call Center Agent Bilingual- REMOTE - El Paso, United States - Answernet Inc
Description
Job Description
Job DescriptionJob Type: Full Time – Work from Home
Hours: Vary from 5:00 am -11:00 pm
Salary: $ Hourly
Benefits: Available after 60 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, , and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
Required Knowledge /Skills / Abilities / Qualifications:
WAH Requirements:
Call Center Agent Bilingual- REMOTE professionals in El Paso
-
Nichol Terrell
Customer service representative