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    Call Center Agent - El Paso, United States - Paramount Staffing LLC

    Paramount Staffing LLC
    Paramount Staffing LLC El Paso, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionLooking for Call Center Representatives

    We are currently hiring for a fulltime position in El Paso, TX. In this role, agents will be managing claims for large pharm company. This position is onsite and pays $15 / hour plus incentives

    Our ideal candidate is someone who has strong customer service skills and loves to help customers Please see the details below - we look forward to speaking with you

    Job Title: Call Center Agent
    Start Date: May 27th
    Pay Rate: $15/hour (Paid Weekly) plus incentive pay

    Schedule Availability:
    • Hours of Operations: Our call center is open from 6AM to 8PM, 7 days a week Please see shift availability below:
    • Must be flexible to work weekends.
      • Training hours are Monday through Friday, 7:00 AM to 3:30 PM

    Job Description/Responsibilities:
    • Manage pharmaceutical medical claims
    • Work with customers to help answer questions regarding prescriptions
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Meet personal/customer service team targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance

    Key Competencies:
    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Excellent interpersonal, organization, presentation and communication skills

    Requirements:
    • Minimum 1 year of Call Center experience
    • Excellent customer service skills and ability to build relationships with customers
    • Ability to remain calm and professional under pressure
    • Good organizational and time management skills
    • Must be computer literate and able to navigate on-line portals
    • Ability to type 25 WPM
    • High School diploma and background check required

    #CORP #ZR
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