- Build and maintain relationships in our Seattle and Portland residential construction professional networks and associations, affordable housing and community groups.
- Conduct research and provide targeted outreach to potential development service clients via phone, email, or in-person events and meetings (COVID-permitting)
- Establish and track metrics to evaluate impact of outreach and engagement efforts
- Engage in additional marketing efforts as needed
- Schedule and attend builder walk-through with new homeowners
- Receive inbound customer services issues, and act as the first point of contact for customers
- Meet with customers on-site to document service claim issues
- Manage and track progress of service claim work via dashboard and customer queue, and routinely check-in and manage customer expectations
- Work collaboratively with the Customer Services Technician to understand the customer service issue and map the response to the customer
- Manage the daily activities of projects that are being prepped for customer handoff, and all warranty and service claims from the point of sale through warranty walk-through and beyond
- Generate and provide reports
- Relevant education and/or equivalent prior work experience in customer service, real estate and/or sales outreach
- Outreach, networking, and community-building skills
- Effective and high-level communication skills, including active listening skills, conflict management and resolution, and collaborative problem-solving
- Analytical problem-solving skills and detail-orientation
- Ability to adapt to a changing, fast-paced environment and handle multiple priorities routinely
- Access to reliable transportation for travel between job sites and meetings in the Seattle and Portland area, which may require transporting materials at times
- Project management experience, training and/or relevant experience in planning, time management, task management, and team coordination.
- Experience using Customer Relationship Management software (i.e. Hubspot) and service ticketing platforms
- This is an exempt, full-time position, typically working Monday through Friday. Some hours outside of normal business hours will be required at times in order to meet deadlines or accommodate client and homeowner needs.
- This position will require frequent travel in the Seattle area to visit jobsites, attend in-person meetings with homeowners or clients, and attend special events.
- This position may require up to 10-15% travel time to visit our Portland area jobsites, attend in-person meetings with homeowners or clients, or special events
- Office-related work for this position will be performed remotely until the COVID-19 pandemic subsides. Returning to work in an office environment will be at the Companys discretion.
- Salary range between $52,700-$61,000 annually
- Starting annual PTO of 120 hours per year
- Monthly Technology stipend of $50
- Monthly Wellness stipend of $25
- 100% employer-paid health coverage for medical, dental, vision and basic life insurance for employees
- Company-sponsored Employee Assistance Program
- Company 401(k) plan
- Employee Stock Options
- Company-paid parental leave for new parents
- Leadership development and training for all employees
- A cover letter telling us why you'd like to work with Green Canopy NODE. Submissions without a cover letter meeting this requirement will not be considered.
- A copy of your resume
- Website:
- Purposeful Growth Video, Mission and Values:
- Theory of Change:
- Regenerative Real Estate Podcast:
- Merger Announcement: We look forward to hearing from you
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Business Development and Customer Service Representative - Olympia, United States - Green Canopy NODE
Description
Business Development and Customer Service Representative
at Green Canopy NODE
Seattle, WA
Who we are:
Green Canopy NODE is a mission-driven, vertically integrated construction technology firm, developer, and fund manager. The companys mission is to build relationships, businesses, and homes that help regenerate communities, and environments.
Our team is a group of deeply authentic, mission-aligned people working in real estate, design, construction, technology, impact investing, and fund management.
In our hearts we know a brighter, more resilient, healthy, and equitable future is possible. Together, we are working to bring healthy, sustainable housing to all income levels.Who were looking for:
Green Canopy NODE is seeking a mission-aligned Business Development & Customer Service Representative.
Youll know if this is the right position for you if you have a deep desire to make our community and our world a better place; if you believe your ability to authentically connect with people and provide excellent customer service will make a difference; and if you arent afraid to meet new people and share Green Canopy NODEs work.
This role is especially suited to someone interested in their own professional development and provides a unique opportunity to work across teams within the organization.
In this role, you will work with our homeowner services team, development services team and our marketing department. You will also have the opportunity to work with both our development service clients and our homeowners.In this position, you will serve in a forward-facing role focused on providing excellent service, building a community of fans and homeowners, and growing our development services client base.
In this position you will:
Provide Business Development
What you bring to the table:
* *Preferred:
* *Preferred:
Position and hours:
Compensation and benefits:
Next steps:
To help us get to know you better, please submit the following:
We want to connect with candidates who are excited about and want to be a part of the work we are doing at Green Canopy NODE.
Find out if YOU want to be a part of the team.Learn more at some of the links below:
Commitment to Diversity, Equity, Inclusion, and Belonging
To accomplish our mission, it is essential our team include diverse perspectives and lived experiences. Green Canopy NODE believes that cultivating a culture of belonging can help all our team members grow and thrive. We nurture an equitable and inclusive work environment through our co-created and shared
and through ongoing learning, education and training. Green Canopy NODE is also proud to be a second-chance employer. We understand the challenges that people with conviction histories or those who are formerly incarcerated face. We are actively working to remove barriers to employment for all individuals and we do not perform background checks. We welcome you to apply and join us in our journey to become an equitable and inclusive workplace.
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Business Development and Customer Service Representative professionals in Olympia
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Corinne Herrington
Graphic Design