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    Field Service Specialist - Salt Lake City, United States - Epson America

    Epson America
    Epson America Salt Lake City, United States

    3 weeks ago

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    Field Service Specialist - Remote Salt Lake City


    Location:
    Salt Lake City, UT, US

    Requisition ID:

    7567

    Company:
    Epson America, Inc

    The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction.

    Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers.
    The location for the role will be remote from the Salt Lake City area.
    As a Field Technical Service Specialist, you will be responsible for:
    Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
    Makes recommendations for improved equipment performance
    Documents and submits service/repair activity
    Returns parts to warehouse as necessary
    Informs customer of equipment supply items, (ink, etc.) which require replenishment
    Performs research and assigned special projects by Management
    Performs product installations and conducts operator equipment production and maintenance training
    Delivers service training to service vendors and partners as assigned by management
    Applies electromechanical, printing and color theory, including knowledge of RIP's and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
    Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
    Performs special research/projects as requested by Service management Pre and Post Launch Activity:
    Assists with the creation of Installation, Service and Support documentation
    Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
    Perform phone, email and chat duties as assigned by management
    Performs customer site evaluations and product installations


    Requirements:
    Requires more than 50% travel, often on short notice (next business day service)
    Will support customers in the Salt Lake Cityarea and surrounding areas as well as other areas as assigned
    Provide service training to dealers and other service partners
    5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
    Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
    Ability to troubleshoot computer hardware and software problems
    Ability to organize and write technical reports
    Ability to read and understand product specification and manuals
    RIP and ICC Profile experience
    The starting annual base pay for this role is between USD $68,896and $91,977. Please note that this position's salary range may include multiple levels.

    The actual base is dependent upon many factors, such as:
    training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.


    Nearest Major Market:
    Salt Lake City

    Job Segment:
    Maintenance, Warehouse, Technical Support, Field Service, Manufacturing, Research, Technology

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