Technical Support Engineer - Torrance, United States - Instant InfoSystems

Instant InfoSystems Torrance, United States

3 weeks ago

Description

Instant InfoSystems is a leading service provider of cloud-based solutions for voice, fax, data, and security.

We serve clients ranging from SMBs to the Fortune 1000 to improve their communication, collaboration, and overall operational efficiencies with a broad portfolio of the market's leading SaaS products and superior technical service.

We are in need of a team player who brings a combination of technical expertise and superior customer service skills to our world-class Technical Support Team.

As a member of this team, you will be part of an industry-leading support organization that boasts an unparalleled level of service for our customers and average hold times of under one minute
The duties and responsibilities of the Technical Support Engineer are:
Respond to customer's telephone, email and voice mail inquiries concerning support request
Resolve hardware and software problems with our supported product line
Accurately record incident descriptions, communications and resolution in our system
Diagnose problems through research, replication, and testing
Escalate or consult with senior help desk engineers, both internally and externally
Manage assigned ticket queue
Coordinate resources to fulfill needs of customers
Prevent problems from escalating by understanding customer needs and fulfilling them
Continue to stay current on technology in the industry and our product line
Perform assigned duties as requested by Manager
Consistently deliver high-quality services to our clients
In order to succeed in this position, applicants must have:
Bachelor's degree in Information Technology or Computer Science
2 or more years' experience in an IT Field
2 years' experience with FOIP and diagnostic tools
2 years' knowledge or experience with RightFax, Biscom, FaxCore and/or XMedius Fax Products
4 years' experience with the RightFax product
Previous help desk or support center experience
Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills
Excellent knowledge of Windows Server and Workstation
Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP)
Strong knowledge of Windows Active Directory
Some knowledge of Exchange
Self-starter, highly motivated, enthusiastic and energetic
Results oriented, well organized and team player
High degree of integrity
Creative problem solver, good listener and quick learner
A strong team approach and a willingness to support and solicit input from team members at all levels within the organization
This position is remote for the foreseeable future.
Instant InfoSystems is an Equal Opportunity Employer.

Why you'll love working here:
You'll enjoy comprehensive benefits (including medical, dental, and 401k), and a generouscompany holiday schedule
We value the input of every employee —you'll havethe ability to participate and contribute your ideasinexecutive level meetings
You'll be surrounded by collaborative, dedicated, smart people in an entrepreneurial environment
You'll have plenty of room for growth in a company that frequently promotes from within
You'll love the casual atmosphere, transparent culture, andstrong work-life balance

Interested candidates should forward their resumes, cover letters, and salary requirements to:
. Instant InfoSystems is an Equal Opportunity Employer.

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