Tech Support Engineer - Compton, United States - Southwestern Industries

Southwestern Industries Compton, United States

4 weeks ago

Description

Job Description

Company

TRAK Machine Tools is a manufacturer of CNC Machines used in the field of metalworking. We manufacture a CNC known as the ProtoTRAK that is focused on toolroom applications. We also sell and support a line of machines that feature the SINUMERIK ONE CNC from Siemens for production applications. The CNCs are integrated into machine tools, retrofits, and upgrade products. Our main office is in Rancho Dominguez, CA just south of Los Angeles off the 91 and 710 freeways. We also have a manufacturing facility in Henderson, Nevada. We have customers all over North America as well as distribution in Europe and Asia. For more information about the company, see our website at

Job Overview

TRAK Machine Tools is seeking a knowledgeable and organized individual for the role of Technical Support Engineer. This individual will focus on the line of production machines that feature the SINUMERIK ONE CNC. The successful candidate for this role will have strong communication skills, both written and verbal. In addition, we seek an individual who can assimilate the required knowledge over the course of a few months owing either to experience or education in a related field.

Responsibilities (subject to modification depending on skills of the successful candidate):

Maintain expertise in the service and installation of TRAK machine tools and CNCs.
Respond to requests for support for technical issues.
Anticipate and prepare for technical support challenges in the field.
Train Field Service Technicians and production personnel on product technology.
Handle calls that have been escalated by Technical Support Reps and management.
Write procedures and work with Technical Writers as the subject matter expert.
Documenting cases and resolutions into CRM.
Write and modify control PLC.

Minimum Requirements:

5+ years' experience in machine tools and control systems.
Strong communication skills, both written and verbal
Highly organized
Ability to multi-task, prioritize and manage time.
Able to lift up to 50 lbs., walk long distances.
Able to work on machines which may entail bending, lifting, pushing and climbing.
Able to travel occasionally.

Qualifications:

Excellent written and verbal skills in English.
Microsoft Office & Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Teams.
Adapt to fast-paced environment, meeting deadlines.
Good people skills.
Bachelor's degree in engineering.
Proficiency with electrical schematics.

DISCLAIMER

The above description is not intended to be interpreted as an exhaustive list of skills, qualifications, and duties for this role. Southwestern Industries, Inc. – TRAK Machine Tools retains the right to change or assign other duties to this position.

Southwestern Industries, Inc. – TRAK Machine Tools is an Equal Opportunity and Affirmative Action Employer. All applicants will receive equal consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Southwestern Industries, Inc. – TRAK Machine Tools is committed to providing access and reasonable accommodation in its employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

If you are unable to complete this application due to a disability, contact Human Resources to ask for accommodations or an alternative application process.

Customer Support Engineer

1 week ago

jena-digital Los Angeles, United States

****Dein Profil**** · * Du kommst aus dem Umfeld Informatik, Medieninformatik, Wirtschaftsingenieurwesen oder vergleichbar · * · Du hast Interesse an Programmierung, Web-Technologien, Cloud und E-Commerce · * · Gute analytische Fhigkeiten sowie Kenntnisse gngiger Tools und Verf ...
Tech Support Engineer

3 weeks ago

Southwestern Industries Compton, United States

Job Description · Job Description · Company · TRAK Machine Tools is a manufacturer of CNC Machines used in the field of metalworking. We manufacture a CNC known as the ProtoTRAK that is focused on toolroom applications. We also sell and support a line of machines that feature t ...
IT Support Engineer

3 weeks ago

Young Systems Corporation Cerritos, United States

Job Description · Job Description · Seeking an · IT Support Engineer · who has at least a couple of years of experience under their belt. Candidates should be someone who at their core loves people and helping others. · We are located in Cerritos, CA, USA · Job Qualifications ...
IT Support Engineer

4 weeks ago

Young Systems Corporation Cerritos, United States

Job Description · Job DescriptionSeeking an IT Support Engineer who has at least a couple of years of experience under their belt. Candidates should be someone who at their core loves people and helping others. · We are located in Cerritos, CA, USA · Job Qualifications: · At leas ...
Technical Support Engineer

2 weeks ago

Instant InfoSystems Torrance, United States

Instant InfoSystems is a leading service provider of cloud-based solutions for voice, fax, data, and security. We serve clients ranging from SMBs to the Fortune 1000 to improve their communication, collaboration, and overall operational efficiencies with a broad portfolio of the ...
Technical Support Engineer

3 weeks ago

Cinter Career Services, LLC Torrance, United States

We are looking for an engineer in charge of the operation and support (IT infrastructure - PC / Server / Network) of Japanese clients, updating existing systems, and proposals for introducing new projects. · ■ Job Description · 1) Operation/Support: IT Support Technician / Help ...
Support Engineer

2 weeks ago

Cardinal Integrated Technologies, Inc. Los Angeles, United States

Quals--Job Title: Application EngineerPlease see attached JD. · Universal Parks & ResortsJob Description · Date: · May 2023Department: · Parks TechnologyJob Title: · pplication EngineerReports to: · Manager Ticketing Systems - Phil HoSummaryThe Application Engineer's role i ...
Desktop Support Engineer

2 weeks ago

Align Communications Los Angeles, United States

Join the Team · Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? · At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-th ...
IT Support Engineer

3 days ago

The Dignify Solutions LLC Los Angeles, United States

Generally requires minimum of 5 years of related experience in IT Support within an e-commerce and/or manufacturing / distribution environment · Must have excellent customer service skills. · Must demonstrate high attention to detail in all work concepts such as ticket entries, e ...
Technical Support Engineer

3 weeks ago

Cinter Career Torrance, United States

Job Description · Job Description · We are looking for an engineer in charge of the operation and support (IT infrastructure - PC / Server / Network) of Japanese clients, updating existing systems, and proposals for introducing new projects. · Working Location: · Torrance, CA ...
Technical Support Engineer

2 weeks ago

Cinter Career Torrance, United States

Job Description · Job DescriptionWe are looking for an engineer in charge of the operation and support (IT infrastructure - PC / Server / Network) of Japanese clients, updating existing systems, and proposals for introducing new projects. · Working Location: Torrance, CA · Salary ...
Customer Support Engineer

4 weeks ago

Loop Global El Segundo, United States

At Loop Global, we're leading the charge in transforming electric vehicle charging infrastructure solutions, making strides to simplify and streamline the development and operation of state-of-the-art public and private EV charging networks. Our mission is clear: to turn EV charg ...
IT Support Engineer

2 weeks ago

Scion Staffing Park, United States

Job Description · Job DescriptionScion Staffing has been engaged to conduct an immediate search for an experienced IT Support Engineer for our client, a marketing agency in Overland Park, MO · This is an excellent opportunity to join a growing, supportive team. The department dir ...
Desktop Support Engineer

1 week ago

Danta Technologies Gardena, United States

Hi · we have immediate position for Desktop Support L2 at Torrance CA (Onsite). Please find the complete job description given below. if your comfortable, kindly please share your updated resume to · Position : Desktop Support L2 · Location: Torrance CA (Onsite) · Duration: Long ...
IT Support Engineer

3 weeks ago

Merge IT LLC Burbank, United States

Our enterprise-level client in Burbank, CA, is seeking to add an IT Support Engineer to the team. Please see below for full details-- · Pay Rate = · $30-33 w2 per hour · Job Notes: · -3-6+ month contract / extendable and perm possible with good performance. · -ASAP start date ...
Technical Support Engineer

1 week ago

Tranzeal Incorporated Santa Monica, United States

Must-Have experience with Java, Javascript (3 plus years minimum) · Must-Have experience with Databases - intermediate level of SQL (3 plus years minimum) experience is a MUST · Must be able to troubleshoot · Must have past customer facing experience · Look for candidates with j ...
Information Technology Support Engineer

2 weeks ago

AVASO Technology Solutions Cerritos, United States

Job Summary · Position: IT onsite Support Specialist · Location: Cerritos, California · Position type: Independent Contractor / Freelance- Part time · Duties and Responsibilities: · This is Freelance work (like Self-Employed / Field Nation / Upwork): Means you will work for your ...
Cloud Support Engineer

4 weeks ago

Trusted Tech Team Irvine, United States

Who we are: · Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses. · Their robust team of in-house, U.S-b ...
Cloud Support Engineer

1 week ago

Stealth Startup Irvine, United States

You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services. · You will also have a strong understanding of ...
Desktop Support Engineer

3 weeks ago

Tata Consultancy Services Rosemead, United States

Role: Security Administrator · Job Type: Full time · Location: Rosemead, CA(Onsite) · Job description: · Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads ...