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Rosemead

    Desktop Support Engineer - Rosemead, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Rosemead, United States

    4 weeks ago

    Tata Consultancy Services background
    Description

    Role: Security Administrator

    Job Type: Full time

    Location: Rosemead, CA(Onsite)

    Job description:

    Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads.


    •Provides support for other end users in the organization, ability to work and resolve hardware/software problems.


    • Manage and maintain all end user devices comprising laptops, printers, mobile devices and AV conferencing devices.


    • Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards


    • Provides advice and guidance to colleagues regarding incidents


    • Maintain installed PCs, and peripherals with routine maintenance


    • Update the appropriate systems in a timely manner when any equipment or Software changes are made


    • Identify, log and resolve technical problems with software applications or network system


    • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation


    • Ensure that work is carried out within agreed service levels and in accordance with department guidelines


    • Create, maintain, and distribute reports of progress to senior leadership


    • Maintain client databases (Remedy, CMDB, SAP, etc.) with up-to-date solutions and clear record of activities.


    • Explain and document technical issues in a clear way to clients.


    • Use call logging system to accurately record telephone requests if required.

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