- Provide end-user support both remotely, over the phone, and on-site.
- Identifies, diagnoses, and resolves problems with:
- Desktop hardware, tablets, applications, and networking.
- POS, credit card terminals, and kitchen hardware.
- Streaming Radio and speakers.
- DVR systems, cameras, and microphones.
- DT Timer, OCB, and DT headsets.
- Digital menu boards and any new technology we roll out.
- Coordinates the timely repair of equipment covered by third-party support vendors.
- Produce well-written plans, procedures, documentation, and communication to ASLs.
- Set up computer software and hardware for new/existing staff, including new user accounts.
- Maintain complete and accurate software/hardware inventory.
- Manage daily PCI-DSS compliance-focused tasks such as account terminations and log analysis.
- Create, update, review, and resolve Help Desk tickets.
- Additional tasks and projects as assigned by supervisors.
- This list is not all-inclusive.
- Strong analytical and problem-solving skills, effective strategic planning and organization, and ability to multi-task and prioritize.
- Self-motivated and capable of working unsupervised.
- Excellent communication and customer service skills. Ability to interact with support staff, restaurant personnel, and customers as required.
- Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment.
- Two to Three years of Help Desk or I.T. Experience Preferred.
- Must pass an MVR and Background Check.
- Maintain a valid driver's license and insurance.
- Willing to have a flexible schedule, including weekends and nights.
- Must be able to lift at least 30 pounds.
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Description
Job Description:1099 Independent Contractor
Length of Contract: TBD
Schedule: M-F Day Shift
Weekend Overtime: 10 hours shift as needed
Onsite Multiple Locations
JOB TITLE: IT Field Technician
BASIC PURPOSE:
The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. He / She provides maintenance and support for all hardware and software problems. The IT Technician installs, maintains, repairs, and troubleshoots equipment and software necessary for business operations.
KEY RESPONSIBILITIES:
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Priority Setting Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Problem-Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer
Perseverance Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
ESSENTIAL SKILL SETS:
Required Skills:
• Radio
• Finish
• BASIC
• Overtime
• Business Operations
• Energy
• Credit
• Insurance
• Networking
• Strategic Planning
• Vendors
• Documentation
• Software
• Customer Service
• Planning
• Maintenance
• Leadership
• Business
• Communication