- Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
- Secures payment; verifies and adjusts billing. Verifies customers' credit, and establish how the customer will pay for the accommodation. Computes bills, collects payments, and make change for guests.
- Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
- Maintains proficiency in all location computer and software systems.
- Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
- Keeps records of room availability/inventory management, and guests' accounts.
- Performs bookkeeping activities including running reports, posting payments to guest folios.
- Records guest comments or complaints, referring customers to General Manager as necessary.
- Contacts housekeeping or maintenance staff when guests report problems.
- Responds to emergency situations.
- Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to Suburban Studios standards.
- Assists guests in checking in or out as directed by the General Manager.
- Keeps store rooms in clean, safe, and organized condition at all times.
- Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
- Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.
- Works in laundry room area loading and unloading washers and dryers and folding items.
- Notify General Manager or Maintenance Technician of any major repairs.
- Provides inventory management to ensure property is equipped with necessary parts and supplies.
- Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.
- Prepares housekeeping duty rosters for move-out and stay-over cleans.
- Inspects/stocks housekeeping carts for service preparedness.
- Inspect rooms for guest readiness.
- Other duties as assigned.
- High school diploma or equivalent.
- 1-5 years' prior guest service experience in a hotel is preferred.
- Must have computer skills; the ability to access and accurately input information into a computer system.
- Must maintain a professional appearance and demeanor.
- Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers.
- Must have flexible schedule.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
- Frequently bends, kneels, crouches.
- Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
- Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
-
Front Desk Agent
3 weeks ago
MCR Hotels Jacksonville, United States· Front Desk Agent · Courtyard by Marriott Jacksonville Flagler Center, 14402 Old St Augustine, Jacksonville, Florida, United States of America · Req #6106 · Thursday, April 11, 2024 · The Front Desk Agent at the Courtyard by Marriott Jacksonville Flagler Center is responsible f ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Jacksonville, United States Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Jacksonville, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 weeks ago
Fairfield Inn & Suites Jacksonville Jacksonville, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 weeks ago
Best Western Jacksonville, United StatesRecently rebranded to the Quality Inn Southside Jacksonville · HDG Hotels owns and operates hotels through out the Southeastern Region. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If ...
-
Front Desk Agent
1 week ago
MCR Hotels Jacksonville, United StatesThe Front Desk Agent at the Courtyard by Marriott Jacksonville Flagler Center is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and ef ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Jacksonville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
18 hours ago
Shaner Hotel Group Jacksonville, United StatesABOUT THE TEAM · Shaner Hotel has amazing opportunities at our brand-new Springhill Suites Jacksonville Beach Oceanfront. This 156-all suite hotel is located directly on Jacksonville Beach and next door to the Jacksonville Beach Fishing Pier. This custom designed hotel with breat ...
-
Front Desk Agent
2 weeks ago
Shaner Hotel Jacksonville, United StatesABOUT THE TEAM · Shaner Hotels has an amazing opportunity at our Courtyard Jacksonville I-295 / East Beltway. Located only minutes away from beaches, area corporations, cruise lines, and area attractions, Courtyard Jacksonville Northeast/Kendall Town is ideal for corporate travel ...
-
Front Desk Agent
2 weeks ago
Shaner Hotels Jacksonville, United StatesABOUT THE TEAM · Shaner has an immediate opportunity at our Holiday Inn (98 rooms) located in Jacksonville, Florida. The hotel is on the East Loop of I-295 and Baymeadows Road, Southeast of downtown Jacksonville. It is convenient located close to shops and eateries at the St. Joh ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Jacksonville, United States Full timeAimbridge Hospitality - Fairfield Inn & Suites Jacksonville [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for inf ...
-
AM Front Desk Agent
2 weeks ago
Embassy Suites - Jacksonville Jacksonville, United StatesJob Description · Job DescriptionAs a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting h ...
-
Front Desk Agent
3 weeks ago
Island Hospitality Jacksonville, United StatesOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication sk ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Jacksonville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Jacksonville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Jacksonville, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
La Quinta Jacksonville - Butler Blvd. Jacksonville, United States Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Front Desk Agent
3 days ago
Hampton by Hilton Jacksonville, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
-
Front Desk Agent
4 days ago
Days Inn Jacksonville Airport Jacksonville, United StatesJob Overview: · We are seeking a friendly and professional Front Desk Agent to join our team. · **We would like some experience from a hotel. We are using the Wyndham Synxis system. **If you have experience in this system that would be a plus. If you have experience at front desk ...
-
Front Desk Agent
1 week ago
Shaner Hotel Group Jacksonville, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
Front Desk Agent - Jacksonville, United States - Home 1 Great Stay Jacksonville
Description
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Front Desk Agent professionals in Jacksonville
-
Tiffanie Pearson
Office Manager
-
Jamie Williams
Medical Transcriptionist
-
Guerline Saintfleur
Nurse Practitioner
-
Melanie Hildebrand
Customer Service Expert
-
Kevin Cawood
Computer Science Major at Lehigh University