HR Specialist - Alpharetta, United States - Utiliquest

Description

Overview:

HR Specialist- Benefits & Leave Administration

Join our Team

This is an exciting opportunity to join the Human Resources team of UtiliQuest, LLC as a Human Resources Specialist -Benefits and Leave Administration. UtiliQuest has been a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,600 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

UtiliQuest locates underground utility lines and offers value-added services to major utility and telecommunication companies across the United States. Weve been named an industry leader; recognized for our prompt, accurate, and high-quality locating services. Our responsibility is not merely to meet, but to exceed our customers expectations for quality, professionalism, and value. UtiliQuest has a strong reputation for quality underground utility damage prevention. A big part of our success can be credited to the quality people we work so diligently to hire, train, and support. UtiliQuest strives to be an employer of choice by creating an environment where teamwork and individual accomplishments are recognized and rewarded.

Meet the team

The HR Specialist reports to the Sr Manager of Human Resources, while working alongside other HR team members, our department plays a critical role in directly supporting employees company wide. We hold ourselves to high standards and expectations. It is key that you are a self-starter who is also open to learning, a professional with strong work ethic, and have exceptional organizational, time management, and prioritization skills. The HR Specialist must be a strong communicator, active listener, and extremely detail oriented. Additionally, in this role you will take part in highly confidential and sensitive conversations with the workforce and require a high degree of emotional intelligence - being patient, positive, and helpful; you must be highly organized with the ability to prioritize multiple tasks, while managing your time efficiently and providing excellent customer service to our employees and partners. The role has additional duties that include maintaining files, data entry, and validation of information in the HRIS system. You will be responsible for becoming the subject matter expert on all things benefits and leave related.

The day to day...

Primary duties may include, but are not limited to:

• Acts as a subject matter expert in the management of benefit documents, workflows and employee inquiries as it relates to employee benefits, including group health plans, ancillary plans, paid days off, grandfathered paid leave plans and retirement options.
• Provides guidance on benefit plan information to employees and dependents, including, but not limited to, new hire enrollment, open enrollment, continuation of coverage information, evidence of insurability applications, death claims and government required notices and compliance documents.
• Maintains a broad knowledge of company policies, benefit plan documents and legal and regulatory updates as it relates to employee benefits and group health and welfare plans
• Works closely with employees daily to answer benefits questions regarding the insurance plans, how to enroll, document upload assistance and qualifying events
• Understands various types of leave (FMLA, ADA, etc), the required communications suppounding leaves, and can work with employees and management to discuss leave options
• Responsible for supporting the annual open enrollment efforts; helps with company wide communications and overall tracking efforts
• Applies documented procedures, policies and other reference materials to accurately resolve employee inquiries, utilizing sound judgment and professionalism.
• Acts as a liaison and maintains appropriate relationships with benefit vendor representatives, Dycom corporate benefits team members and HRIS teams, and Field Managers/ Administrative Assistants.
• Ensures compliance with HIPAA, maintaining employee privacy where appropriate, including confidentiality, protection of sensitive information and I9 compliance.
• Analyzes enrollment reports and issues, performing appropriate troubleshooting actions as needed in the UKG system
• Processes benefit plan enrollments and terminations in compliance with Dycom policy, IRS section 125 guidelines and benefit plan documents
• Processes all ACA (Affordable Care Act) related offers of medical coverage; update employees upon coverage termination
• Calculate and produce invoices for unpaid leaves of absences and manage benefit changes for employees on an unpaid leave, including FMLA, ADA, medical, personal, educational, military and immigration types of leaves; stay abreast on FMLA policy and legal requirements regarding benefit maintenance during periods of protected leave
• Manage the accurate and timely updates of all benefit-related premium adjustments in payroll and respond to payroll inquiries as it relates to benefits and retirement deductions; review and reconcile arrears and recycle reports from payroll
• Track, investigate, update, and close cases within the Leave Administration system; answer phone calls and respond to emails within established service-level agreement timelines
• Meet professional obligations through efficient work habits such as, honoring work schedules, meeting deadlines, and coordinating resources in an effective and timely manner
• Monitors and evaluates the completion of the new hire onboarding information, including the entry of confidential information: background check reports, MVR and drug screen clearance, and ensures all components are compliant
• Creates employee files in HRIS system, safeguards confidential information and maintains documents in the system
• Demonstrate the HR team customer service expectations and support the organization, as needed, with all other assigned duties

What do you need?

Required skills for success:

• Associates degree and two (2) years specialized administrative support training, preferably in Human Resources OR comparable years of paid experience in the capacity of administrative assistant, benefits representative, coordinator, or other Human Resources position with similar responsibilities. Bachelors in Human Resources or related fields, preferred
• Knowledge and understanding of general benefits administration, including common state and federal regulations surrounding FMLA, DOL, HIPAA, PPACA (ACA), COBRA, ERISA and IRS regulations
• Skilled in understanding and applying applicable rules, regulations, policies, and procedures relating to group health insurance and retirement benefits
• Strong customer service mindset with excellent communication skills
• Critical thinking and analytical skills, with an attention to detail
• Collaborative team player with the ability to work independently
• Demonstrates good judgment and maintains confidentiality
• Ability to work under tight deadlines and handle multiple priorities
• Advanced computer skills to include the use of computer programs, such as Microsoft Office (Outlook, Word, Excel, PowerPoint); other HR systems experience, preferred.
• Ability to maintain professionalism in the office and remote work environment

Transferrable Skills or related roles; Human Resources, Benefits Administration, People Operations, Generalist, Leave of Absence Adminstration, UKG, time management and meeting deadlines.

What we offer

• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short and Long Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays

UtiliQuest, LLC is a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,600 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

To learn more about our company and benefits, please visit our websiteUtiliQuest Careers

*This position will remain OPEN until filled

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. )

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.