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    Business Support Manager - Charlotte, United States - Bank of America

    Bank of America
    Bank of America Charlotte, United States

    4 weeks ago

    Bank of America background
    OTHER
    Description
    Job Description:

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

    Job Description:

    The Business Support Manager role manages diverse administrative functions usually for a very large, complex department or business unit.

    Functions managed may include:
    • Personnel processes, employee engagement, business reporting, risk management, compliance, and coordination of certain projects, including, associate training, service quality, process improvement, business continuity, or executive communication.
    • Responsibility for setup and preparation of daily/weekly LOB meetings.
    • May consult with senior management to define and manage projects that encompass and impact many associates.
    • Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
    • Responsible for the oversight of key business controls
    • Work with delivery owners/SMEs across department and locations to ensure that deliverables and milestone deadlines are met, documented and timely updates are communicated to relevant stakeholder groups
    • Support senior executive management with creating communication plans, resource strategy, initiative planning, etc.
    • Challenge existing processes to develop synergies, ensure alignment, and/or stronger controls
    • Create presentations/documents on key strategic initiatives and be able to showcase the work performed to a Senior Management audience


    Required Qualifications:
    • 5+ years of business support or related experience
    • Outstanding executive communication (verbal and written)
    • Must be analytical and organized
    • Ability to manage competing priorities & tight deadlines
    • Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing manage multiple priorities.
    • Proven skills for building partnerships and influencing to achieve strategy
    • Effective project management and ability to collaborate, manage, and expand relationships across the organization
    • Exhibit a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences
    • Self-starter, curious and eager to move the business forward
    • Ability to work autonomously and effectively manage a dynamic work environment
    • Advanced PowerPoint and Microsoft Office skills


    Desired Qualifications:
    • Experience developing senior management or board level materials
    • Previous experience working with SharePoint
    • Working knowledge of the Global Financial Crimes organization


    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40
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