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    Graco Technical Support Manager - Charlotte, United States - LINE-X

    LINE-X
    LINE-X Charlotte, United States

    2 weeks ago

    Default job background
    Description

    LINE-X OFFICE:
    4001 Yancey Rd, Suite C-200
    Charlotte, NC 28217

    Ph:
    Click or drop resume here to upload
    (PDF, MSWord, Text)

    UPDATE STRONGLY
    RECOMMENDED.
    The LINE-X brand has over 500 Franchised locations across the U.S. and Canada offering a breadth of vehicle customization services.

    The Graco Technical Support Manager is responsible for ensuring quick and accessible technical support service/support to all franchise network partners.

    Technical Support Managers instruct, troubleshoot, recommend, and demonstrate proper franchise practices to ensure organizational consistency as well as provide in-center on-site installation and maintenance.


    Key Responsibilities include:
    Support Franchise Network with guidance from Senior Technical Manager
    Provides in-center on-site installation of new equipment and training in new Franchises
    Provide technical training on new processes, equipment, and chemical applications
    Onsite equipment operations and maintenance with guidance from Senior Technical Manager
    Equipment Maintenance Repair
    Equipment Installs and Training
    Instruct, recommend, and demonstrate proper substrate preparation.
    Make recommendations to equipment needs at franchise locations.
    Review failed coatings and review with Senior Technical Manager
    Respond to inquiries from the Technical Hotline from on/off hours when necessary.
    Support Regional Manager with technical assistance onsite.
    Communicate with Team members to ensure consistence information is being disseminated to the masses.

    Stay current on the latest LINE-X programs being deployed in the field, as well as Safety Equipment and OSHA standards.

    Qualifications

    Education:
    degree or certification in relevant field required

    Experience:
    Customer experience required, 1- years service work requiring technical knowledge/process in relevant field preferred

    Job Skills:

    adept interpersonal/communication skills, ability to disseminate technical information clearly and ability to retain full sclove of technical information required; proven ability to streamline processes & improve efficiency preferred.

    Working Conditions
    The following working conditions are present or expected on a daily basis:
    Travel may be required
    Infrequent exposure to industrial manufacturing, automotive vehicles, weather elements, and chemicals.
    Personal protective equipment must be always worn during spray operations.
    Manual dexterity required to use desktop computer and peripherals
    LINE-X's National Accounts Department is responsible for building and nurturing nationwide partnersh ...
    LINE-X


    LLC/LINE-X Franchising LLC is not involved in the employment opportunities and/or process of any Franchise as it relates to their hiring practices and benefits offerings.

    All Franchises are individually owned and operated.

    LINE-X is an equal opportunity employer and LINE-X provides equal opportunity in all aspects of employment to all qualified persons and does not discriminate against any person because of age, race, religion, national origin, gender, marital status, sexual orientation, or physical or mental disability, unrelated in nature and extent so as to reasonably preclude the performance of employment.

    #J-18808-Ljbffr
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