- Day to day management of assigned accounts not limited to generating sales requests, order tracking and research.
- Conduct regularly scheduled customer billing reviews (BR) and touchpoints improving customer satisfaction (CSAT) and net promotor score (NPS)
- Financial accountability by focused efforts to improve and control aging (AR), churn and adjustments.
- Provide customer training on systems and tools – as needed.
- Travel for customer presentation or meetings, internal team meetings, special events – as requested.
- Ad Hoc support as required.
- Partner with internal departments to drive process improvements contributing to overall client experience.
- May perform other duties as assigned.
- "The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required."
Qualifications:
QualificationsWhat It Takes To Catch Our Eye:
- Education — minimum of high school diploma.
- Work Experience — minimum of 2 years of experience in a customer facing position (sales, client services, customer care etc.). Minimum of 2 years in telecommunications (ILEC/CLEC) or multi-service operator (MSO) environment, like industry or an environment with heavy focus on repetitive, task-based work.
- Certifications and licenses — not required.
- Knowledge and technical skills — MS office, CABS,
Bonus Points For: - Prior experience handling customer proprietary information. Have worked in a fast-paced environment.
Physical Demands: - Ability to work from home office environment with minimal distraction.
- Travel may be required (Air/Auto/other) and may include overnight stays. Travel is not expected to exceed 25% in any calendar year.
- Ability to sit for long durations in office type environment, while operating standard office equipment such as laptop, dual monitors, and other handheld or electronic devices.
- Additional work outside standard working hours may be required including evenings, weekends, and holidays.
#LI-AK1
Additional Information
WHY JOIN US?** We aspire to contemporary ways of working.**
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
** We offer competitive compensation and comprehensive benefits.**
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy Notice
- Brightspeed's Privacy Notice for California Residents
-
Client Support Manager
1 week ago
BrightSpeed Charlotte, United StatesCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed by Apollo Global Man ...
-
Client Support Manager
1 week ago
BrightSpeed LLC Charlotte, United StatesCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed by Apollo Global Manag ...
-
Business Support Manager
1 week ago
Bank of America Charlotte, United StatesBusiness Support Manager · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for ou ...
-
Business Support Manager
1 week ago
Bank of America Charlotte, United StatesBusiness Support ManagerCharlotte, North Carolina**Job Description:**At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, t ...
-
Business Support Manager
1 week ago
The Bank of America Corporation Charlotte, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Support Manager, Support, Busi ...
-
Business Support Manager
3 weeks ago
Insight Global Charlotte, United StatesThe COO Business Support Manager will directly support the CFO Data Management organization and their COO. This person will be responsible for managing diverse, advanced and confidential information. Functions may include: strategic planning, metric/dashboard reporting, financial ...
-
Business Support Manager
5 days ago
Bank of America Charlotte, United StatesBusiness Support Manager · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our c ...
-
Business Support Manager
4 weeks ago
Insight Global Charlotte, United StatesJob Description · The COO Business Support Manager will directly support the CFO Data Management organization and their COO. This person will be responsible for managing diverse, advanced and confidential information. Functions may include: strategic planning, metric/dashboard re ...
-
Data Support Manager
3 weeks ago
Bank of America Charlotte, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. · One of the keys ...
-
Client Support Manager
3 days ago
Brightspeed Charlotte, North Carolina, United States PermanentJob Description · Brightspeed is looking for a Client Support Manager to join our Team The Client Support Manager plays a pivotal role in supporting our value-added reseller accounts (VAR). In this fast-paced environment you will navigate between pre-sale and post-sales activitie ...
-
Client Support Manager
1 week ago
BrightSpeed Charlotte, United StatesCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed byApollo Global Mana ...
-
Customer Support Manager
1 week ago
InVue Security Products Inc. Charlotte, United States**Description** · **Customer Support Manager - Americas · Location: Charlotte, NC** · The Customer Support Manager is responsible for the day-to-day interactions between our B2B customers within the U.S., Canada, and Latin America regions and the InVue customer support team, p ...
-
Support Specialist Manager
1 week ago
InterContinental Capital Group Inc Charlotte, United States>> Support Specialist Manager Support Specialist Manager Summary Title:Support Specialist ManagerID:1426 - NC (1425)Location:Charlotte, NCDepartment:Operations Description **About Intercontinental Capital Group** **:** · Intercontinental Capital Group (ICG) is a rapidly-growing ...
-
Client Support Manager
6 days ago
BrightSpeed Charlotte, United StatesCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, ...
-
Business Support Manager
2 weeks ago
Bank of America Charlotte, United States OTHERJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Business Support Manager
2 weeks ago
Bank of America Charlotte, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Graco Technical Support Manager
2 weeks ago
LINE-X Charlotte, United StatesLINE-X OFFICE: · 4001 Yancey Rd, Suite C-200 · Charlotte, NC 28217 · Ph: · Click or drop resume here to upload · (PDF, MSWord, Text) · UPDATE STRONGLY · RECOMMENDED. · The LINE-X brand has over 500 Franchised locations across the U.S. and Canada offering a breadth of vehicle cus ...
-
Manager, Technical Support Center
2 weeks ago
Attabotics Charlotte, United StatesAbout You · You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of obje ...
-
Service Support Manager NC
3 weeks ago
Flexential Charlotte, NC, United StatesJob Description: · Service support managers are the drivers of an excellent customer experience by driving strategies to help reduce customer down time, timely communications, and developing expert staff. · Key Responsibilities and Essential Job Functions · SupportDay to day mana ...
-
System Support Manager-Engineering
1 week ago
Brightspeed Charlotte, United StatesJob Description · Job DescriptionCompany Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by fun ...
Client Support Manager - Charlotte, United States - Brightspeed
Description
Job Description
Brightspeed is looking for a Client Support Manager to join our Team The Client Support Manager plays a pivotal role in supporting our value-added reseller accounts (VAR). In this fast-paced environment you will navigate between pre-sale and post-sales activities, ensuring exceptional support, and contributing to the growth and retention of the client account. The CSM will act as a single point of contact to clients, fostering client satisfaction and strengthening our brand through effective communications and accountability.
As A Client Support Manager, Your Responsibilities Will Include: