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    Desktop Support Specialist - Charleston, United States - Ampstek

    Ampstek
    Ampstek Charleston, United States

    4 weeks ago

    Default job background
    Accounting / Finance
    Description


    • Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.


    • Work from Client location for End User Desktop / laptop Support.


    • Operating system Installation / Image Deployment on Laptops / Desktops


    • O365 Installation / configuration


    • Troubleshooting the Windows OS , Outlook , WIFI , Local NW issues.


    • Printer / Scanner Installation , Troubleshooting


    • Remote Support & Ticket resolution's


    • Inventory Management , Record Keeping and Documentation.


    • Support Printer configurations and settings and troubleshooting access issues.


    • Provide Executive support for PCs for VIP Users and their Executive Assistances.


    • Support Conferencing implementations and issues.


    • Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals.


    • Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.


    • Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.


    • Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.


    • Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.


    • Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.).


    • Compatibility and QA testing of applications, operating systems, and application packages.


    • Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies

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