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Technical Application Support Specialist - Charleston, United States - Mettler Toledo AG
Description
We're hiring a Technical Application Support Scientist for our Material Characterization product line in Columbus, Ohio.You will provide application and technical support for our thermal analysis instrumentation (e.g. DSC, TGA, DMA, TMA, etc). This specialist will work primarily with customers, but also with sales, service, and marketing colleagues.
Within this role, you will:
Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing.
Provide training to customers, sales, service, and other lab colleagues.
Travel with instrument sales specialists on difficult product installations to gain knowledge of the METTLER TOLEDO core markets.
Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
Properly interact with SAP software and accurately record necessary contact, product, and sales information.
Assist with the development of marketing and technical materials.
Travel opportunity up to 10% to conduct trainings at customer sites. Not required.
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