- Supervisors all aspects of the Player Development department.
- Ability to authorize and issue complementary services to patrons in accordance with the approved Complimentary Matrix.
- Responsible for development of the Casino Host staff - interviews, hires, evaluates, and disciplines and terminates as necessary.
- Develop and assist hosts in maintaining all costs and experiences within guidelines to maximize profitability wile providing the guest with an outstanding experience.
- Assists in the development and management of the Player Development budget to maximize the guest's experience as well as the company's profitability.
- Working knowledge of Oasis including but not limited to the following: Customer inquiries, Players Club and Tracking info, Customer offers and redemptions, Credit over limit history and transaction summary and Marketing reports.
- Responsible for developing and managing programs and process for customer service and recognition of VIP guests.
- Oversees and assures high standards of guest service by maintaining constant awareness for the entire property of all promotions, events and entertainment.
- Any other assigned duties and responsibilities.
- Five to seven years' experience in Casino Player Development.
- A high school diploma of GED equivalent preferred.
- Must be able to receive and maintain all required certifications.
- Must complete all required company training.
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