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    User Engagement Professional - Boulder, United States - University of Colorado Boulder

    University of Colorado Boulder
    University of Colorado Boulder Boulder, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    The User Experience and Engagement unit of the Office of Information Technology encourages applications for a User Engagement Professional This unit is responsible for providing:
  • User experience research, content design, and UI/UX design for OIT services and select CU Boulder student success projects,
  • External communications, organizational change and support documentation about OIT services,
  • Community outreach to our campus IT partners,
  • Functional and customer-facing IT user documentation,
  • Oversight of OIT's knowledge management, incident management, and service catalog ITIL processes,
  • Website development and management of OIT's web assets, and
  • IT support and messaging through the IT Service Center.
    • This position exists to support engagement with OIT customers by understanding user needs regarding IT programs, services and projects and to build and implement (or coordinate implementation of) communication/organizational change plans around new and existing IT services.To be successful, the incumbent in this position must have an understanding of OIT programs, services, technologies and projects and the change management impacts and strategies required to engage customers through service launches, changes, migrations and decommissions. This position needs to be able to synthesize and translate IT concepts to a general user base.The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

    What Your Key Responsibilities Will Be

    IT Service Communication
  • Collaborates with OIT Service Managers on the development and implementation of communications/change management plans related to OIT's existing services. This position must synthesize technical concepts and changes, to truly understand user impact to support the user. This position works with the Lead User Engagement Professional to ensure that these plans are in alignment with each other, as well as the overall OIT engagement and support objectives/strategy.
    • IT Project Communication
  • Attends OIT project meetings to identify user impacts and needs. Recommends and implements communications/change management plans to build end user awareness of anticipated impacts they will experience and provide self-service guidance to navigate the impacts.
    • Special Initiatives
  • Engages in planning for, development of content for and implementation of communication plans for various special organizational initiatives, such as New Student Welcome.

    • What You Should Know

  • This position is working in a hybrid work situation, working primarily remotely but will have an on-campus presence monthly or as needed.

    • What We Can Offer

  • Salary: $56,000 - $65,000

    • Benefits

    The University of Colorado offers excellent , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the .

    Be Statements

    Be authentic. Be flexible. Be Boulder.

    What We Require

  • Bachelor's Degree or equivalent experience or combination of education and experience may substitute.
  • One year of professional experience in IT user engagement, including IT service implementation and change communications.

    • What You Will Need

  • Proficient in AP writing style.
  • Proficient in graphics/digital media tools.
  • Excellent written and verbal communications skills.
  • Ability to publish content in a Content Management System.
  • Ability to work optimally and respectfully with multi-functional teams and different personality types.
  • Ability to multi-task in a fast-paced environment.
  • Ability to thrive under pressure.
  • Ability to carry a plan through to completion and engage in continuous process improvement thereafter.
  • An understanding of how the IT function operates and integrates into the larger organization it serves.

    • What We Would Like You to Have

  • Familiarity with Salesforce Marketing Cloud.
  • Professional experience in Higher Education.
  • Basic skills in HTML and/or CSS.
  • Knowledgeable of ITIL 4 concepts.
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