Ems Scheduling Coordinator - King of Prussia, United States - DocGo

DocGo

Verified Company

King of Prussia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
EMS Scheduling Coordinator

Employment Type:
Full-Time

Pay Rate:
$ $22.50 per hour

Schedule:
Must have open availability

Location:
King of Prussia, PA

Benefits:
Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services.

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it.

DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers.

With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace.

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

Be a team player, as we coordinate to provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
Be flexible as our business provides a myriad of both emergent and nonemergent healthcare services operating on a 24hour clock your work shift schedule may vary due to the nature of the business.
Coordinate the work and activities of field personnel as assigned.
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, coworkers, supervisors, and or the public.
As a Lead, you will maintain the highest standards of professionalism and be a role model for dispatchers.
You will aid in problem solving, managing entry level management tasks such as reporting higher on assigned tasks, approving timecards, assisting in interpersonal conflict resolution and other tasks as assigned. Receive, prioritize, and dispatch calls in the CAD system.
Provide top tier customer service to medical facilities, the public, and our coworkers.
Gather, record, and enter data as designated.
Maintain professional demeanor in the office and while on the phone with customers. Dispatch staff and vehicles to scheduled transports or events to ensure appropriate compliance with policy and procedure.
Scheduling hourly employees for weekly shifts on multiple projects
Building schedules using Microsoft Excel or Google Sheets
Coordinate resource availability and allocation
Manage and maintain the schedule as needed (using Excel and Deputy)
Report and escalate any personnel issues to management as needed
Minimize project risks through accuracy and attention to detail
Create and maintain comprehensive project documentation
Solutionoriented focus
Intakes a large call volume, triages to prioritize tasks based on business needs.
Other duties as assigned.

Required Qualifications:

Strong Microsoft Excel or Google Sheets skills are required
Microsoft Office 365 familiarity
Deputy familiarity is a plus
Strong communication skills
Ability to be selfreliant and superresourceful
Confident phone presence and excellent overall communication skills
Ability to work in a fastpaced environment and pivot projects based on priority
Solid organizational skills including attention to detail and time management

EEO/AAP Statement:
DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The abovenoted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position._