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    Director of Emergency Services - Philadelphia, United States - DocGo

    DocGo
    DocGo Philadelphia, United States

    4 weeks ago

    Default job background
    Healthcare
    Description

    Title: Director of EMS Dispatch Center

    Location: 601 Walnut Street, Philadelphia, PA

    Employment Type: Permanent, Full-Time

    Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

    Compensation: $95,000-$110,000

    About DocGo:

    DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

    Job Summary:

    The Director of Dispatch Operations will play a pivotal role in overseeing the communication operations of our EMS Dispatch Center. This position requires a strategic thinker with exceptional leadership skills, in-depth knowledge of emergency communication systems, and a proven track record of optimizing dispatch center efficiency. The successful candidate will be responsible for developing and implementing communication strategies, managing a team of communication professionals, and collaborating with internal and external stakeholders to enhance the overall effectiveness of our EMS services.

    Key Responsibilities:

    Leadership and Strategy:

    • Develop and implement a comprehensive communication strategy to optimize EMS Dispatch Center operations.
    • Provide visionary leadership to the communication team, fostering a culture of excellence, collaboration, and continuous improvement.
    • Stay abreast of industry trends and emerging technologies to ensure the dispatch center remains at the forefront of emergency communication.

    Team Management:

    • Recruit, train, and manage a high-performing team of communication professionals.
    • Foster a positive and inclusive work environment that promotes teamwork, accountability, and professional development.
    • Conduct regular performance evaluations and provide constructive feedback to team members.

    Operational Efficiency:

    • Oversee the day-to-day operations of the EMS Dispatch Center to ensure timely and accurate emergency response.
    • Implement and maintain standard operating procedures to enhance efficiency and consistency in communication processes.
    • Collaborate with technology and IT teams to optimize the use of communication systems and tools.

    Stakeholder Collaboration:

    • Build and maintain effective partnerships with internal departments, emergency service providers, and external agencies.
    • Serve as a liaison between the EMS Dispatch Center and relevant community stakeholders to ensure effective communication and coordination during emergencies.

    Qualifications:

    • Bachelor's degree in Communications, Emergency Management, or a related field. Master's degree is a plus.
    • Minimum of 5 years of experience in emergency communication, or dispatch center management. Prior experience with dispatch of emergency medical services and/or licensed as an EMT is strongly preferred.
    • Proven leadership experience with the ability to motivate and lead a team.
    • Strong knowledge of communication systems, technologies, and emergency response protocols.
    • Excellent interpersonal, communication, and organizational skills.
    • Ability to handle high-pressure situations and make critical decisions effectively.
    • Familiarity with relevant regulations and standards in emergency services.
    • Hospital Transfer Center Experience preferred.
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