- Greeting customers in the service drive during busy times, directing them to the proper place
- Assist with walk arounds
- Resolving customer issues and complaints in person and over the phone, referring to Service Manager when necessary
- Assisting Service Advisors - Filling in for absent service advisors
- Approving expenses: rental cars, goodwill adjustments, aftermarket warranty adjustments
- Assisting advisors write up customers if there is a momentary overload
- Assisting Service Office - Providing backup to bookers and schedulers as needed - Ensuring that phone training is used and that phone calls are being handled properly - Ensure that the workload is being scheduled properly.
- Assisting with onboarding for new hires for advisors, clerical, or valet
- Making sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations – monitoring employee schedules for breaks, lunches.
- Coaching and counseling employees on job performance, providing feedback
- Receiving information from Warranty Administrator regarding rejected or underpaid claims – researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary.
- Watching performance indicators for advisors, using information to coach advisors
- Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
- Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion.
- Participate in all service department daily huddles.
- Ensure that the facility looks good for our customers and employees – direct activities of utility staff
- Assist with closing and lockup duties
- Coordinate advisor and office training activities
- 5 plus years automotive service experience
- High School degree or equivalent
- Strong customer service and communication skills
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Service Manager
Found in: Lensa US 4 C2 - 4 days ago
Elevated Facility Services Fort Lauderdale, United StatesElevated Facility Services: · EFS supports several leading regional brands in the elevator and escalator MRO sector representing the Nation's largest independent, non-union provider of maintenance, repair, and modernization services for all major brands of elevator equipment.As ...
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Manager of Human Services
Found in: Appcast US C2 - 5 days ago
Work Opportunities Unlimited Fort Lauderdale, United StatesWork Opportunities Unlimited, a privately-owned company with over 300 employees along the east coast, has helped people with barriers to employment find meaningful work since 1982. We are hiring a Manager of Human Services (not to be confused with Recruiting/HR or Staffing Firms) ...
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Human Services Manager
Found in: Lensa US 4 C2 - 5 days ago
Broward County Fort Lauderdale, United StatesThe Broward County Board of County Commissioners is seeking qualified candidates for a Human Services Manager (Contract/Grant Administrator, Sr.) position. · General Description · Provides leadership to programs providing treatment in behavioral healthcare. · Works independent ...
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Service & Aftermarket Manager
Found in: Lensa US 4 C2 - 3 hours ago
Carrier Fort Lauderdale, United States**Country:** · United States of America · **Location:** · CAMF1: Marioff - Marine Service FL 3801 Southwest 47th Avenue, Ft. Lauderdale, FL, 33314 USA · **Carrier** is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world- ...
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Conference Services Manager
Found in: Lensa US 4 C2 - 2 days ago
Pier Sixty Six Fort Lauderdale, United StatesOverview: · South Floridas beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfo ...
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Service & Aftermarket Manager
Found in: One Red Cent US C2 - 5 days ago
Carrier Fort Lauderdale, United StatesCountry: · United States of America · Location: · CAMF1: Marioff - Marine Service FL 3801 Southwest 47th Avenue, Ft. Lauderdale, FL, 33314 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, divers ...
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Pool Service Manager
Found in: ZipRecruiter Test10S US C2 - 3 days ago
National Pool Partners Fort Lauderdale, United StatesJob Description · Job Description** This is a management and leadership position at Patriot Pool and Spa. The position is office-based, and previous management experience is a plus. ** · Field Tech experience is not required for this position, but experience as a swimming pool te ...
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Customer Service Manager
Found in: ZipRecruiter Standard US C2 - 1 day ago
Robert Hadley Associates Fort Lauderdale, United StatesJob Description · Job DescriptionHoward Sloan has partnered with an Insurance Agency is a leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to our clients. With a commitment to excellence and innovation, we strive to exceed exp ...
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Customer Service Manager
Found in: ZipRecruiter Test10S US C2 - 3 days ago
IMG Inc. Fort Lauderdale, United StatesJob Description · Job DescriptionOur team here at Infinity has been working hard this year to meet and exceed our client's expansion goals. We have just opened up our location in the South Florida area and we are actively looking to grow our team · Here at Infinity, we handle al ...
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Customer Service Manager
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Hand & Stone - Fort Lauderdale Fort Lauderdale, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE ...
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Customer Service Manager
Found in: ZipRecruiter Test10S US C2 - 5 days ago
Hand & Stone - Fort Lauderdale Fort Lauderdale, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Employee discounts · Flexible schedule · Opportunity for advancement · Training & development · SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION · Benefi ...
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Attorney
Found in: SonicJobs Direct Apply US - 5 days ago
State Farm Fort Lauderdale, United States Full timeOverview · We are not just offering a job but a meaningful career Come join our passionate team · As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inc ...
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Enterprise IT Support Services Manager
Found in: Appcast US C2 - 4 days ago
Convey Health Solutions Fort Lauderdale, United StatesThe Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: s ...
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Enterprise IT Support Services Manager
Found in: Lensa US 4 C2 - 3 days ago
Convey Health Solutions Fort Lauderdale, United StatesThe Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: s ...
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Manager - Accounting Consulting Services
Found in: Lensa US 4 C2 - 20 hours ago
EisnerAmper Fort Lauderdale, United StatesManager - Accounting Consulting Services · Fort Lauderdale, FL, USA · Req #705 · Friday, April 26, 2024 · EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 350 partners across the world. · We combine resp ...
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Guest Services Manager II
Found in: Lensa US 4 C2 - 1 day ago
Travel + Leisure Fort Lauderdale, United StatesWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated R ...
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Behavioral Health Services Manager
Found in: Lensa US P 2 C2 - 11 hours ago
Care Resource Fort Lauderdale, United StatesESSENTIAL JOB RESPONSIBILITIES · Counseling Services · Maintains an active caseload as defined by director. · Directly provides mental health and/or substance abuse treatment when needed, including assessment, diagnosis, crisis intervention, informed consent, treatment document ...
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Manager, Shift- Guest Services
Found in: Lensa US 4 C2 - 1 day ago
Spirit Airlines Fort Lauderdale, United StatesThis position plays a crucial role in overseeing and making key operational decisions during their assigned shift at the station. They are responsible for ensuring safety, operational excellence, and an exceptional guest experience. This role support Guest Service, Manager, Shift ...
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Project Manager, Development Services
Found in: Lensa US 4 C2 - 6 days ago
Colliers International Fort Lauderdale, United StatesProject Manager, Development Services page is loaded · Project Manager, Development Services · Apply · locations · Fort Lauderdale, Florida, United States of America · Miami, Florida, United States of America · time type · Full time · posted on · Posted 11 Days Ago · jo ...
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SBA Loan Servicing Manager
Found in: ZipRecruiter Test10P US C2 - 5 days ago
iBusiness Funding Fort Lauderdale, United StatesJob Description · Job DescriptionSalary: · iBusiness Funding is a technology company focused on our mission to provide working capital to small and medium sized businesses in an efficient and transparent manner. We are committed to our four values of success: innovation, integri ...
Assistant Service Manager - Fort Lauderdale, United States - Holman Enterprises, Inc.
Description
Holman Motorcars has an exciting opportunity for Assistant Service Manager.
In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
Hospitality:
Personnel Functions:
Reporting Functions:
General Duties:
Requirements:
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