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Randolph

    Sales Manager - Randolph, United States - Comfort Inn-Randolph, MA

    Comfort Inn-Randolph, MA
    Comfort Inn-Randolph, MA Randolph, United States

    11 hours ago

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    Description

    Job Description

    Job DescriptionResponsibilities and Duties
    • The position is accountable for proactively soliciting and handling sales opportunities.
    • Ensures business is turned over properly and in a timely fashion for proper service delivery.
    • Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
    • Achieves personal sales goals.
    • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
    • Ensure uniform and personal appearance are clean and professional;
    • Maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals.
    • Comply with quality assurance expectations and standards.
    • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
    • Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors
    Building Successful Relationships that Generate Sales Opportunities
    • Proactively builds and strengthens relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc.
    • Develops relationships within community to strengthen and expand customer base for sales opportunities.
    • Manages and develops relationships with key internal and external stakeholders.
    • Provides accurate, complete and effective turnover to Event Management.
    Engaging in Sales Activities
    • Researches and develops new leads for property business.
    • Participates in sales calls with members of sales team to acquire new business and/or close on business.
    • Upsells each business opportunity to maximize revenue potential.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
    • Identifies new business to achieve personal and location revenue goals.
    • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
    • Closes the best opportunities for the location based on market conditions and location needs.
    • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
    Additional Responsibilities
    • Executes brand's Customer Service Standards and property's Brand Standards.
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    Education and Experience
    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years' experience in the sales and marketing or related professional area.

    OR

    • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.
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