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    Senior Professional Services Consultant - Austin, United States - Epicor Inc

    Epicor Inc
    Epicor Inc Austin, United States

    3 weeks ago

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    Description

    Senior Professional Services Consultant | Field Service

    The Senior Professional Services Consultant leads Epicor Field Service consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. They drive implementation deliverables and assist the Project Manager to organize and control tasks within the work plan. They take a leadership position on project teams, engagements, and respective consulting practices, and work with clients on an independent basis for engagements with little supervision.

    What you will be doing:

    • Provide guidance to the PS team through proactive training, sharing knowledge, and communicating best practices.
    • Interact with members of cross-functional teams including professional services, product management, and sales
    • Coordinate all aspects of a project for a client
    • Responsible for overall delivery of schedule, budget deliverables
    • Determine direction, timelines, schedules, and activities for an area of the project
    • Possess accurate estimating skills for various project tasks
    • Ensure all deliverables in area of responsibility is delivered on time and on budget.
    • Focus on managing complex programs/projects
    • Develop best practices and associated documentation
    • Lead customers through all aspects of the Epicor Field Service Solution implementation including requirements understanding, solution design, data analysis, migration, training, configuration, testing, go live prep, support, and post support
    • Primary customer liaison managing communication between quality project team and Epicor PM

    What you will likely bring:

    • Project management skills and strong technical background are required
    • Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
    • Customer centric, results oriented, self-starter and able to work independently.
    • Strong listening, verbal, and written communication skills, including virtual presentations.
    • Expertise in all applicable modules of the software
    • Breadth of knowledge across industry verticals
    • Ability to travel up to 40%

    Qualification:

    • Experience implementing Field Service systems as a consultant, business, or IT representative
    • 3+ years applicable field service, manufacturing, supply chain, and/or demonstrated success/knowledge
    • 3+ years of consulting experience
    • Bachelor's degree preferred (or equivalent experience)

    The Professional Services Team

    Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing-therefore, it's important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you

    About Epicor

    At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

    We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

    Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

    Equal Opportunities and Accommodations Statement

    Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

    We are an equal-opportunity employer.

    Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

    At Epicor, we care about your health and financial wellness, as well as your work-life balance. That's why we offer comprehensive benefit offerings including medical coverages, dental, and vision, as well as other wellness programs. In addition, we offer a 401(k) match, HSA and FSA plans, a student debt program, a wide variety of insurance coverages, and voluntary benefits to achieve financial wellness. We also value your work-life balance and offer flexible time off, paid holidays, and paid maternity and parental leave. Please note that this is for information purposes only and provides a summary of Epicor's benefit offering.

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