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    Program Manager - San Antonio, United States - Genpact

    Default job background
    Banking / Loans
    Description

    Key Requirements: Responsibilities JSR Batch PM - coordinate SOW, vendor selection and vendor oversight including invoice verifications, Clarity tool expertise for EPIC management (scope, cost, schedule, status, issues, risk), EPMO controls, JSR Batch Salesforce administration for metrics/tracking burndown for JSR Batch; COSA communications including metrics, tracking, upcoming/past due for COSA owned execution

    Job Description:

    Tasks:

    • Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.
    • Works closely with cross-functional teams and resources to achieve program and milestones within established timeframes.
    • Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.
    • Accountable for planning, directing and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.
    • Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
    • Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.
    • Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
    • Facilitates collaboration on creative alternatives to project challenges with subject matter experts.
    • Removes obstacles and impediments to ensure business and operational objectives are met.
    • Develops, tracks and oversees project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
    • Manages ambiguity and consistently seeks to drive clarity amongst project stakeholders.
    • Ensures compliance with company and regulatory policies and procedures.
    • Defines the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.
    • Establishes overall cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.
    • Identifies and determines interdependencies of work within a work effort.
    • Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
    • Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.
    • Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
    • Drives adoption and challenges standards. Leads subject matter experts.
    • Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
    • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    Minimum Education:

    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    Minimum Experience:

    • 8 years of relevant experience in project or program management, including planning, tracking and delivery.
    • Expert knowledge of project management tools and methodologies.
    • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
    • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
    • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
    • Extensive understanding of risk management policies and procedures.

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.



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