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    Cocktail Server Part-Time - Philadelphia, United States - Rivers Casino

    Rivers Casino
    Rivers Casino Philadelphia, United States

    2 weeks ago

    Default job background
    Part time
    Description
    Summary:

    Responsible for providing beverage service to all casino customers in an efficient, courteous and professional manner displaying a high standard of customer service. Creates a fun filled and welcoming environment with flawless delivery and service excellence.

    Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
    • Smile, display energy and open body language.
    • Proactively greet team members and guests, initiating interaction to provide service.
    • Always use a positive parting remark to end the conversation
    Essential Job Functions:
    • Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages.
    • Adheres to established company and departmental procedures, guidelines and policies at all times, including but not limited to guest service, cash handling, sanitation and organization.
    • Communicates with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other team members, departments and guests.
    • Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
    • Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins.
    • Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
    • Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
    • Picks up empty glasses and returns them to the proper area.
    • Cleans and replaces dirty ashtrays.
    • Assists all guests regardless of where they are seated.
    • Handles any guest's complaints or problems in a prompt and courteous manner.
    • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
    • Able to work effectively with bar personnel; as well as complying with, and enforcing alcohol awareness laws and procedures.
    • Ensures thorough communication between shifts.
    • Remains up to date on all Departmental Policies and Procedures.
    • Performs all other duties as assigned.
    Qualifications:
    • Must be 18 years or older.
    • High school diploma or equivalent.
    • Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
    • Prior experience is helpful, but not required.
    • Knowledge of POS systems.
    • Must be available to work flexible shifts, weekends and holidays.
    • Ability to obtain and maintain all necessary licensing.
    Physical and Mental Demands:
    • Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours.
    • Occasionally required to stoop, kneel or crouch.
    • Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to twenty five (25) pounds.
    • Ability to count.
    • Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions.
    • Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
    • Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and smoky conditions.
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