System Administrator - Richmond, United States - General Dynamics Information Technology

General Dynamics Information Technology Richmond, United States

3 weeks ago

General Dynamics Information Technology background

Description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Suitability:

Public Trust/Other Required:
SSBI (T5)

Job Family:
Systems Administration

Job Qualifications:

Skills:
Active Directory (AD), Customer Service, Documentations, System Administration, Troubleshooting

Certifications:
CompTIA - Security+ - CompTIA

Experience:
3 + years of related experience

US Citizenship Required:
Yes

Job Description:
Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team

to provide technical support for our client in Newington, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT:
Acts as the routine contact point, receiving and handling requests for

support. Receives

and handles requests for service, following agreed procedures.
Promptly allocates calls as appropriate and be able to manage one or more customer service or service desk functions.
Logs incidents and service requests and maintains relevant records.
Identifies and classifies incident types and service

interruptions and

records incidents cataloging them by symptom and resolution.
Acts under guidance to record and track reliability data for your services.
Systematically interprets user problems and identifies solutions and possible side effects.
Uses experience to address user problems and interrogates database for potential solutions.
Escalates complex or unresolved incidents and records and tracks issues from the outset to the conclusion.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken.
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Contributes to the creation of support

documentation and

assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.

WHAT YOU'LL NEED TO SUCCEED:

Education:
BA/BS in Information Technology related field or the equivalent combination of education, technical training, or work/military experience
Required

Experience:
3 + years of related experience System Administration on Service Desk
Required Technical

Skills:
Provide routine technical support in the software, hardware, configurations, and

architectures. Experience

using ticketing systems like ServiceNow.
Required Certification and

Security Clearance Level:
Must have a DOD 8570 certification, such as CompTIA Security + CE and current/active TS/SCI clearance.

Required Skills and Abilities:
Troubleshoots system hardware and software

issues.
Preferred

Skills:
May evaluate existing systems and assist with planning long-term strategies.

Location:
Newington VA

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and ability to make a real impact on the world around you
Not sure this job's the one for you? Check out our other openings at

Do you have a friend or colleague this posting describes? Let them know about the opportunity by clicking "Share."
#OpportunityOwned
#GDITCareers
#GDITLife,
#WeAreGDIT
#ARMA

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

T elecommuting Options:
Onsite

Work Location:
USA VA Newington

Additional Work Locations:
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal

Opportunity/Affirmative

Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

About Us

We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

#J-18808-Ljbffr

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