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    Lead Customer Experience Representative - Orlando, United States - A.D. Solutions

    A.D. Solutions
    A.D. Solutions Orlando, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

    You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.


    Responsibilities:


    Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.

    Resolving customer issues and complaints in a friendly and efficient manner.
    Providing information, troubleshooting, and technical support to customers.
    Maintaining accurate records of customer interactions and transactions.
    Collaborating with service and support teams to ensure customer satisfaction.
    Participating in training sessions to improve product knowledge and customer service skills.
    Communicating with customers to gather feedback on products, services, and needs.
    Documenting and updating customer records.
    Routing and assigning service calls to ensure desired service response times are met.
    Providing regular updates to management on customer feedback, concerns, and issues.
    Collaborating with other departments to ensure that customer needs are being met.
    Participating in team meetings and providing input on ways to improve the customer experience.
    Support internal customers through light housekeeping (opening and closing procedures and restocking supplies).

    Qualifications:
    High school diploma or equivalent required; college degree preferred.
    3-5 years experience in customer service with experience as a Subject Matter Expert
    Excellent communication skills, both written and verbal.
    Clear and professional speaking voice.
    Strong problem-solving and decision-making skills.
    Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations.
    Ability to push, pull and lift up to 25 lbs occasionally.
    Ability to type and operate office technology, ERPs, CRMs, Back-Office operations software

    Job Type:
    Full-time

    Salary:
    $20 - $23.00 per hour- commensurate with experience

    Expected hours: 40 per week

    Benefits:

    401(k)
    401(k) matching
    Dental insurance
    Health insurance
    On-the-job training
    Paid time off
    Professional development assistance
    Vision insurance
    Paid Holidays
    Team Lunches
    Teambuilding events and activities
    Company-sponsored employee recognition program

    Experience level:

    3 years-5 years as a Subject Matter Expert (SME) in a previous role


    Hours of Operation:
    Monday-Friday 8a-5p


    Work setting:
    Call center
    In-person
    Headquarters
    Company Description A.D.

    Solutions is an Office Technology company based in Orlando, with branch offices in Melbourne, Jacksonville and Tampa (coming soon), specializing in innovative document solutions and managed network services.

    A.D.

    Solutions was formed in order to provide new document workflow solutions to existing and new companies, adding cost savings and better service programs to improve productivity and increase revenues throughout the United States.

    A.D. Solutions has been proudly and efficiently serving the state of Florida as a Sharp Authorized MFP and Solutions Dealer. With over 20 years of combined personnel experience. A.D. Solutions provides the highest quality copier, facsimiles, computers, and network solutions.

    Company Description

    A.D.

    Solutions is an Office Technology company based in Orlando, with branch offices in Melbourne, Jacksonville and Tampa (coming soon), specializing in innovative document solutions and managed network services.

    A.D.

    Solutions was formed in order to provide new document workflow solutions to existing and new companies, adding cost savings and better service programs to improve productivity and increase revenues throughout the United States.

    \r \rA.D. Solutions has been proudly and efficiently serving the state of Florida as a Sharp Authorized MFP and Solutions Dealer. With over 20 years of combined personnel experience. A.D. Solutions provides the highest quality copier, facsimiles, computers, and network solutions.
    #J-18808-Ljbffr
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