Jobs
>
Orlando

    Lead Customer Experience Representative - Orlando, United States - A.D. Solutions

    A.D. Solutions
    A.D. Solutions Orlando, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.

    Responsibilities:

    • Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.
    • Resolving customer issues and complaints in a friendly and efficient manner.
    • Providing information, troubleshooting, and technical support to customers.
    • Maintaining accurate records of customer interactions and transactions.
    • Collaborating with service and support teams to ensure customer satisfaction.
    • Participating in training sessions to improve product knowledge and customer service skills.
    • Communicating with customers to gather feedback on products, services, and needs.
    • Documenting and updating customer records.
    • Routing and assigning service calls to ensure desired service response times are met.
    • Providing regular updates to management on customer feedback, concerns, and issues.
    • Collaborating with other departments to ensure that customer needs are being met.
    • Participating in team meetings and providing input on ways to improve the customer experience.
    • Support internal customers through light housekeeping (opening and closing procedures and restocking supplies).

    Qualifications:

    • High school diploma or equivalent required; college degree preferred.
    • 3-5 years experience in customer service with experience as a Subject Matter Expert
    • Excellent communication skills, both written and verbal.
    • Clear and professional speaking voice.
    • Strong problem-solving and decision-making skills.
    • Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations.
    • Ability to push, pull and lift up to 25 lbs occasionally.
    • Ability to type and operate office technology, ERPs, CRMs, Back-Office operations software

    Job Type: Full-time

    Salary: $20 - $23.00 per hour- commensurate with experience

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • On-the-job training
    • Paid time off
    • Professional development assistance
    • Vision insurance
    • Paid Holidays
    • Team Lunches
    • Teambuilding events and activities
    • Company-sponsored employee recognition program

    Experience level:

    • 3 years-5 years as a Subject Matter Expert (SME) in a previous role

    Hours of Operation:

    • Monday-Friday 8a-5p

    Work setting:

    • Call center
    • In-person
    • Headquarters
    Company DescriptionA.D. Solutions is an Office Technology company based in Orlando, with branch offices in Melbourne, Jacksonville and Tampa (coming soon), specializing in innovative document solutions and managed network services. A.D. Solutions was formed in order to provide new document workflow solutions to existing and new companies, adding cost savings and better service programs to improve productivity and increase revenues throughout the United States.

    A.D. Solutions has been proudly and efficiently serving the state of Florida as a Sharp Authorized MFP and Solutions Dealer. With over 20 years of combined personnel experience. A.D. Solutions provides the highest quality copier, facsimiles, computers, and network solutions.

    Company Description

    A.D. Solutions is an Office Technology company based in Orlando, with branch offices in Melbourne, Jacksonville and Tampa (coming soon), specializing in innovative document solutions and managed network services. A.D. Solutions was formed in order to provide new document workflow solutions to existing and new companies, adding cost savings and better service programs to improve productivity and increase revenues throughout the United States. \r
    \r
    A.D. Solutions has been proudly and efficiently serving the state of Florida as a Sharp Authorized MFP and Solutions Dealer. With over 20 years of combined personnel experience. A.D. Solutions provides the highest quality copier, facsimiles, computers, and network solutions.
  • Mindful Care

    Patient Experience Representative

    5 days ago

    Mindful Care Orlando, United States Full time

    *Medical Assistants, Mental Health Techs, CNAs, and Patient Care Techs encouraged to apply · The Opportunity:The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Min ...

  • A.D. Solutions

    Lead Customer Experience Representative

    3 weeks ago

    A.D. Solutions Orlando, United States

    Job Description Job Description We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-fu ...

  • Enterprise Mobility

    Overnight Customer Experience Representative

    3 weeks ago

    Enterprise Mobility Orlando, United States Paid Work

    Overview · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expanding a ...

  • Hilton Grand Vacations

    Marketing Guest Experience Representative

    3 weeks ago

    Hilton Grand Vacations Orlando, United States

    Currently seeking team members who are passionate about building lasting vacation memories for guests. · If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. · What will I be doing? · As a Marketing Guest Ex ...

  • A.D. Solutions

    Lead Customer Experience Representative

    2 weeks ago

    A.D. Solutions Orlando, United States

    Job Description · Job Description · We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cr ...

  • Enterprise Rent-a-Car Group

    Overnight Customer Experience Representative

    2 weeks ago

    Enterprise Rent-a-Car Group Orlando, United States

    Meet and greet customers in a professional, friendly, and timely manner · Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrade ...

  • Enterprise Rent-a-Car Group

    Overnight Customer Experience Representative

    2 weeks ago

    Enterprise Rent-a-Car Group Orlando, United States

    Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, ...

  • Orlando Magic

    Part-Time Office Client Service Fan Experience Representative

    1 week ago

    Orlando Magic Orlando, United States Part time

    A quick summary about the Part-Time Client Service Fan Experience Representative role: · Assist in providing legendary service to Loyal Blue season ticket holders, while supporting the department's growth and retention strategy of Orlando Magic fans. · You will work up to 28 hour ...

  • Orlando Magic

    Part-Time Office Client Service Fan Experience Representative

    3 weeks ago

    Orlando Magic Orlando, United States Part time

    A quick summary about the Part-Time Client Service Fan Experience Representative role: · Assist in providing legendary service to Loyal Blue season ticket holders, while supporting the departments growth and retention strategy of Orlando Magic fans. · You will work up to 28 hou ...

  • OneBlood

    Territory Account Representative

    1 week ago

    OneBlood Orlando, United States

    Overview: · Executes blood donor recruitment programs, organizing and managing all aspects of the recruitment process in order to meet goals for an assigned territory. · **Responsibilities**: · The list of essential functions, as outlined herein, is intended to be representative ...

  • OneBlood

    Accounting Clerk

    2 weeks ago

    OneBlood Orlando, United States

    Overview: · Responsible for providing accounting and clerical support to Accounting Department. Maintains accounting document files, including accounts receivable and accounts payable daily work. Keys daily customer billing information as well as vendor invoices to the accounting ...

  • Gordon Food Service Inc

    Outside Sales Representative

    2 weeks ago

    Gordon Food Service Inc Orlando, United States

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... · ...

  • Nothing Bundt Cakes - Orlando/Sand Lake, FL

    Guest Service Representative

    2 weeks ago

    Nothing Bundt Cakes - Orlando/Sand Lake, FL Orlando, United States

    **TITLE**:Guest Service Representative** · **LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniqu ...

  • Healthy MD

    Medical Assistant

    2 weeks ago

    Healthy MD Orlando, United States

    **Position Summary**: · In this role, as a Medical Assistant you will perform a combination of both administrative and clinical tasks. You will work alongside our Case Manager and Nurse Practitioners to bring the best level of care to our patients. · **Essential Duties and Respon ...

  • DDSMatch North Florida

    Associate Dentist Full Time

    1 week ago

    DDSMatch North Florida Orlando, United States Full time

    We represent several private practices that are hiring Associates. · Pay: $275, $375,000.00 per year · **Experience**: · - Dentist: 2 years (required) · Ability to Relocate: · - Orlando, FL: Relocate before starting work (required) · Work Location: Multiple locations ...

  • Penske Truck Leasing

    Customer Service Representative Fueler/Washer

    3 days ago

    Penske Truck Leasing Orlando, United States Full time

    2177 W Landstreet Rd Orlando, FL, 32809 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe befor ...

  • Pinnacle Hotel Management

    Guest Services Representative

    3 weeks ago

    Pinnacle Hotel Management Orlando, United States

    **JOB SUMMARY** · Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making ...

  • Lake Nona Wave Hotel

    Bacan Server Assistant

    1 week ago

    Lake Nona Wave Hotel Orlando, United States

    Overview: · You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service, and overseeing dining room cleanliness to ensure guest satisfac ...

  • Lake Nona Wave Hotel

    Bacan Host/greeter

    1 week ago

    Lake Nona Wave Hotel Orlando, United States

    Overview: · You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance, and monitoring service to ensure guest satisfaction. ...

  • Outcomes Operating Inc

    Client Support Rep

    2 weeks ago

    Outcomes Operating Inc Orlando, United States

    **JOB SUMMARY**(updated February 2024) · The Client Support Representative delivershigh-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high vol ...