- Account Management & Retention
- Provide outbound call campaign support to the Client Services department.
- Effectively manage the Client Services email inbox and telephone hotline.
- Assist with first year season ticket holder on-boarding and welcome gift distribution.
- Serve as a point of contact for Orlando Magic Fast Break Pass holders.
- Provide in-game support and create legendary moments for Loyal Blue members.
- Assist in managing all elements of the automatic renewal process for season ticket holder accounts annually.
- Effectively capture data to collectively achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
- Assist Client Services team by creating pre-game/pre-event live ticket and attendance reports.
- Assist with the execution of season ticket holder events.
- Conduct outbound calls for the Client Services Department to delinquent accounts in order to secure valid payments.
- Process incoming single game purchases.
- Deliver service that exceeds expectations.
- Contribute to the common goals of the Client Services department and Fan Experience team, while demonstrating a willingness to learn new skills.
- Maintain a pleasant, friendly and customer focused attitude.
- All other duties as assigned.
- Bachelor's degree preferred or equivalent work experience required.
- Minimum of 1-2 years of customer service related work experience required.
- Sales experience strongly preferred.
- Proficient in all Microsoft Office products and other related computer skills required.
- Ability to meet tight deadlines and work well under pressure.
- Strong organizational skills, time management skills and attention to detail required.
- Strong verbal and written communication skills with an emphasis on business writing skills.
- Ability to prioritize and manage multiple tasks/projects.
- Ability to work independently without supervision, be self-directed and demonstrate initiative.
- Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
- Exhibit good judgment and decision-making skills.
- Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department. A flexible schedule based on the changing priorities of the department.
-
Patient Experience Representative
1 week ago
Mindful Care Orlando, United StatesJob Description · Job DescriptionThe CompanyPerson by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ...
-
Patient Experience Representative
1 week ago
Mindful Care Orlando, United States Full time*Medical Assistants, Mental Health Techs, CNAs, and Patient Care Techs encouraged to apply · The Opportunity:The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Min ...
-
Patient Experience Representative
1 week ago
Mindful Care Orlando, United States**Medical Assistants, Mental Health Techs, CNAs, and Patient Care Techs encouraged to apply** · **The Opportunity**: · **Responsibilities**: · - Interact with prospective patients to connect them to Mindful Care · - Answer all incoming calls on the new patient line · - Contact an ...
-
No Experience Needed Sales Representative
1 week ago
Vivint Orlando, FL, United StatesWe are Vivint, a billion-dollar tech company who has over 1.We are the #1 Home Automation & Security Company in the Nation. We are looking for high quality individuals to join Vivint's front-line ranks on Vivint's major growth engine. Our team is obsessed with our proven sales pr ...
-
Customer Experience Representative I
3 days ago
Toho Water Authority Kissimmee, United StatesThe role of the Customer Experience Representative I is to support the operations of the Customer Service Call Center and provide customer support. This is accomplished by replying to customer calls, processing requests; providing data and informatio Customer Experience, Field Te ...
-
Robinhood Lake Mary, United StatesCustomer Experience Representative, Advanced Brokerage · Denver,CO; Chicago,IL; Westlake,TX; Lake Mary,FL · Join a leading fintech company that's democratizing finance for all. · Robinhood was founded on a simple idea: that our financial markets should be accessible to all. Wit ...
-
Robinhood Lake Mary, United StatesCustomer Experience Representative, Advanced Brokerage Denver,CO; Chicago,IL; Westlake,TX; Lake Mary,FLJoin a leading fintech company thats democratizing finance for all. Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customer ...
-
Hilton Grand Vacations Orlando, United StatesJob Description HGV offre désormais des avantages aux membres de l'équipe Day One et un salaire quotidien * · Il y a quelque chose de vraiment exceptionnel à Hilton Grand Vacations. Nous nous consacrons à l'excellence et avons reçu des reconnaissances et des distinctions, comme ...
-
Customer Service Representative
3 weeks ago
Swipe Say Easy Orlando, United StatesWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers · As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, a ...
-
Sales and Marketing Representative
3 weeks ago
Semper Consulting Orlando, United StatesIt's not just about what you do for a living, it's where you do it, when, and with whom. At Semper Consulting, we value our inclusive environment. We operate under an open-door policy for anyone qualified and ready to work hard. · We have multiple proven strategies for connecting ...
-
REMOTE Customer Sales Representative
2 weeks ago
PeopleShare Orlando, United States TemporaryDo you have experience working in Sales or Call Center?PeopleShare is hiring immediately for a REMOTE Customer Sales Representative APPLY TODAY MUST RESIDE IN FLORIDA TO QUALIFY FOR THIS POSITION. · Details for REMOTE Customer Sales Representative:Schedule: Monday - Sunday - 8:00 ...
-
Newly Licensed Agent
3 weeks ago
PeopleShare Orlando, United States TemporaryPeopleShare has an excellent Remote Sales Representative MUST RESIDE IN FLORIDA · PeopleShare is committed to providing all training, on-boarding, and state licensing... at NO COST TO YOU as an investment in the long-term careers of our associates. If you are ready for a new care ...
-
Summer Sales Representative
2 weeks ago
Vivint Orlando, FL, United States Full timeWho is Vivint? · We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are looking for high quality individuals to join Vivint's front-line ranks on Vivint's major growth engin ...
-
Inside Sales Representative
4 days ago
Gemaire Distributors, LLC Orlando, United States Full timeJob Description · Required Qualifications · • Proven sales experience with track record of over-achieving quota. · • Strong phone presence, listening and presentation skills. · • Ability to manage a high volume of calls per day. · • Demonstrated computer skills and adaptabil ...
-
Junior Marketing Representative
2 days ago
CORA Physical Therapy Orlando, United StatesJunior Marketing Representative · Ignite Your Career With CORA · As a Junior Marketing Representative at CORA, you would maintain CORA's overall marketing and sales program at the direction of the Regional Sales Manager. Our ideal candidate has a marketing/Communications degree ...
-
Direct Sales Rep
4 days ago
Abbott Orlando, United StatesThe Opportunity · In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. · What You'll Work On · We are se ...
-
Concentrix Orlando, United StatesDescription · The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military v ...
-
Project Director
2 weeks ago
Blu Sky Orlando, United StatesBRIEF DESCRIPTION: · This is a highly compensated position with commission potential · Base Salary Range is $70,000 - $100,000 · Commission with OTE $70,000 - $200,000 · Vehicle Allowance · The Project Estimator at BluSky Restoration Contractors, LLC is a key position that is piv ...
-
Client Success Representative
3 days ago
Pompa Program Orlando, United States RemoteAbout Us · Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program Headquartered in Park City, UT and over 200 employees nationwide, we have an answer to many of the health iss ...
-
Medical Assistant
1 week ago
Healthy MD Orlando, United StatesPosition Summary: · In this role, as a Medical Assistant you will perform a combination of both administrative and clinical tasks. You will work alongside our Case Manager and Nurse Practitioners to bring the best level of care to our patients. · Essential Duties and Responsibili ...
Part-Time Office Client Service Fan Experience Representative - Orlando, United States - Orlando Magic
Description
A quick summary about the Part-Time Client Service Fan Experience Representative role:
Assist in providing legendary service to Loyal Blue season ticket holders, while supporting the department's growth and retention strategy of Orlando Magic fans.
You will work up to 28 hours/week at the Amway Center and are required to work game nights along with a select number of non-Magic game events.
Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity.All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic.
No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.
The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws.
Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
If you'd like more information about your EEO rights as an applicant under the law, please visit
