- Has ultimate responsibility for all branch Teller operations including compliance with all operational and security policies and procedures, compliance with applicable regulations, and is responsible for resolution to any exceptions, violations, or escalated problems.
- Directly manages branch Teller staff including training, management of goals, scheduling, performance appraisals, corrective action, and calculation of Teller bonuses.
- Directly manages Teller customer service levels. Is responsible for setting clear customer service expectations, for maintaining high levels of branch customer service, and for addressing Teller behavior that is not consistent with these expectations.
- Directly manages Teller referral goals including assigning daily/weekly/monthly goals, setting clear expectations, providing coaching in group meetings as well as one on one (observations, leading by example, teaching comfortable sales phrases, etc.). Also responsible for teaching banking product basics so Tellers know how to make appropriate referrals to customers.
- Partners with Branch Manager to participate in some managerial responsibilities for Personal Bankers including sitting in on sales coaching sessions, customer service meetings, and branch sales meetings. May partner with Branch Manager on Personal Banking interviews, performance meetings, and corrective action.
- Serves as the primary contact for resolving escalated Personal Banking customer issues in the absence of the branch manager. Maintains working knowledge of Personal Banking products and services in order to appropriately handle escalated issues.
- Makes check/cash disbursement decision and signs official checks.
- Coaches staff to ensure quality back-up is available during the supervisor's absence.
- May fully cross train as Personal Banker depending on specific branch needs.
- Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
- Works in a teller window when necessary.
- Monitors timecards and completes all required reports.
- Flexibility in assisting other branch staffing needs.
- Maintains high level of customer service and knowledge of bank products and services.
- Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.
- High school diploma (or equivalent) and five or more years of bank branch or operations experience; or equivalent combination of education and experience.
- Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
- Must work onsite to perform responsibilities of this position.
- Extensive knowledge of Teller operations, policies, and regulations.
- Working knowledge of Personal Banking products and operations.
- Excellent communication, interpersonal and organizational skills.
- Professional conduct.
- Client service orientation; exceptional customer service skills.
- Demonstrates initiative, dependability, flexibility and good decision- making skills.
- Prior leadership or supervisory experience.
- Sales and/or cross selling experience.
- Bilingual in Spanish is strongly preferred.
-
Branch Manager
3 weeks ago
Jon-Don Aurora, United StatesJob Type · Full-time · Description · POSITION DESCRIPTION: · Job Summary: · FCE by Jon-Don is offering an exciting opportunity for a Branch Manager . Our strong reputation for quality customer service has been the foundation of our success since 1978. As the customer's prima ...
-
Branch Manager
2 weeks ago
Quantum Dynamics Bensenville, United StatesAt the earliest possible date, we are looking for a full-time branch manager (m/f/d) for our branch in Schweinfurt (Franz-Schubert-Straße, in Netto). Your responsibilities as a branch manager (m/f/d) include: working in the branch on a daily basis, responsibility for demand-orien ...
-
Branch Manager I
2 weeks ago
ESL Federal Credit Union Batavia, United States Full timeJob Grade: · 109 · Hours: · 40 · Schedule: · Monday - Saturday with a day off during the week for working Saturday. Must be flexible to meet current and future business needs. · Pay: · Starting Salary: $87,442 Range: $77,360 - $97,525 · Purpose of Position: · This position is acc ...
-
Assistant Branch Manager
1 week ago
Byline Bank Oswego, United States**Position Description** · **Title: Assistant Branch Manager (ABM)** · **Grade: 05** · **Division: Retail Delivery** · **Job Code: RET205** · **Reports To: Branch Manager** · **FLSA Status: Non-Exempt** · **Objective of Position** : · The Assistant Branch Manager is respo ...
-
Assistant Branch Manager
3 weeks ago
Byline Bank Oswego, United StatesPosition Description · Title: Assistant Branch Manager (ABM) · Grade: 05 · Division: Retail Delivery · Job Code: RET205 · Reports To: Branch Manager · FLSA Status: Non-Exempt · Objective of Position : · The Assistant Branch Manager is responsible for supporting the Branch ...
-
Branch Manager Trainee
2 weeks ago
SilverLinx Hoffman, United StatesAs a modern cross-channel company, we offer Europe's largest shopping world for motorcycle clothing and accessories with over 85 stores in Germany, Austria, Switzerland, the Netherlands, and an online shop and print media. We provide secure jobs with good conditions and a great w ...
-
Branch Manager
2 weeks ago
The Reserves Network Schaumburg, United StatesManagement Professionals- don't pass up this opportunity for a great new career with a superior staffing company. We are currently seeking a Branch Manager to help us to maintain our commitment to excellence as we continue to grow. If you want to work with a thriving company and ...
-
Branch Manager
2 weeks ago
American Rental Association Oswego, United StatesMidwest Equipment Rental & Sales offers an extensive selection of rental equipment and tools with two locations in Northern Illinois. Items range in variety from handheld power tools, to small gas-powered equipment, to skidsteers and loaders. The Branch Manager will work with own ...
-
Branch Manager
1 week ago
Great Lakes Credit Union Bolingbrook, United StatesBranch Manager · Description **Great Lakes Credit Union is Hiring GREAT people for our GREAT team** · **WE WANT YOU ON OUR TEAM** · **The primary purpose of our Branch Manager is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial p ...
-
Branch Manager
1 day ago
SOUTHERNCARLSON INC Woodridge, United StatesThe vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. · WHO WE ARE · We are SouthernCarlson, and our foundation of service and commit ...
-
Branch Manager
3 weeks ago
SOUTHERNCARLSON INC Woodridge, United StatesWoodridge, IL, USA · Req #12837 · Friday, May 17, 2024 · The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. · WHO WE ARE · We are ...
-
Branch Manager
2 weeks ago
SOUTHERNCARLSON INC Woodridge, United StatesThe vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. · WHO WE ARE · We are SouthernCarlson, and our foundation of service and comm ...
-
Branch Manager
1 week ago
Western Construction Group Glendale Heights, United StatesJob Description · Job Description · Western Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 105 years and counting · We specialize in masonry and concrete restoration as well as preventati ...
-
Branch Manager
1 week ago
Self-Help Oak Park, United States** Branch Manager** · **Job Category****:** Branch **Requisition Number****:** BRANC002181 Showing 1 location **Job Details** · **Description** · Self-Help Federal Credit Union (SHFCU), a nationally recognized non-profit community development financial institution, is seeking ...
-
Branch Manager
1 week ago
Western Construction Glendale Heights, United StatesWestern Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 105 years and counting · We specialize in masonry and concrete restoration as well as preventative waterproofing of buildings and str ...
-
Branch Manager
2 weeks ago
Western Construction Group Glendale Heights, Illinois, United States PermanentWestern Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 105 years and counting · We specialize in masonry and concrete restoration as well as preventative waterproofing of buildings and stru ...
-
Branch Manager
1 week ago
The Reserves Network Schaumburg, United StatesManagement Professionals- dont pass up this opportunity for a great new career with a superior staffing company. We are currently seeking a Branch Manager to help us to maintain our commitment to excellence as we continue to grow. If you want to work with a thriving company and h ...
-
Branch Manager
2 weeks ago
Western Construction Group Glendale Heights, United StatesJob Description · Job DescriptionWestern Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 105 years and counting · We specialize in masonry and concrete restoration as well as preventative wa ...
-
Branch Manager
6 days ago
Wintrust Financial Oak Lawn, United StatesWintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based communi ...
-
Branch Manager
6 days ago
The Reserves Network Schaumburg, United StatesJob Description · Job Description · Management Professionals- don't pass up this opportunity for a great new career with a superior staffing company. We are currently seeking a · Branch Manager · to help us to maintain our commitment to excellence as we continue to grow. If y ...
Assistant Branch Manager - Aurora, United States - Old Second Bancorp Inc
Description
Who We AreAt Old Second, you're first For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together
Join Old Second in a Branch Leadership role as an Assistant Branch Manager
Position Overview
The Assistant Branch Manager position is responsible for managing the Teller line and for partnering with the Branch Manager to serve in a leadership role for all retail employees. Assumes branch management duties in the absence of the Branch Manager. Leads and promotes client service and operational excellence for all branch activities.
Essential Job Functions
The Assistant Branch Manager has direct supervisory responsibilities and carries out responsibilities in accordance with the company's policies and applicable laws. Responsibilities include planning, assigning and directing employee's work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.
Minimum Requirements
