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Quantico

    Remedy Administrator - Quantico, United States - Tyto Athene, LLC

    Tyto Athene, LLC
    Tyto Athene, LLC Quantico, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Tyto Athene is seeking a Remedy Administrator to support the onsite Marine Corps Cyberspace Operations Group (MCCOG) C2 Systems Remedy team and will be primarily responsible for day-to-day operations and maintenance under the guidance of the operations team lead. This position will be four days onsite, one day remote.

    Responsibilities:

    • Creating People Records. Setting up and managing accounts to ensure only authorized users with the appropriate permissions are granted access.
    • Troubleshooting basic incidents and escalating to a Remedy engineer as needed.
    • Performing foundation data updates following established procedures.
    • Reviewing logs and system performance following established procedures. Reporting anomalies using the incident management process.
    • Performing patching and deployments under the guidance of a Remedy Engineer.

    Required:

    • BMC AR System administration
    • BMC ITSM Suite administration
    • Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Request Management
    • BMC DWP and DWP Catalog (Linux) administration
    • BMC CMDB administration
    • Tomcat patching
    • Java patching
    • Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow issues
    • Ability to work with BMC to troubleshoot complex workflow issues
    • Windows Server OS navigation
    • Importing deployment packages using the AR System Deployment Management

    Desired:

    • Development of service offerings in SRM/DWP
    • Experience with Application STIGS and system patching
    • BMC ITSM Suite installation, upgrades, and troubleshooting
    • BMC DWP and DWP Catalog (Linux) installation and troubleshooting
    • BMC Remedy Single Sign On (RSSO) installation and troubleshooting
    • Smart Reporting administration
    • Familiar with Discovery applications
    • Linux OS Administration
    • SQL Knowledge

    Qualifications:

    • 3+ Direct Remedy administration experience with BS Degree or 5+ Direct Remedy administration experience without BS Degree
    • DOD 8570 Certifications: IAT Level II – see
    • Clearance: Secret


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