Jobs
>
Fort Lauderdale

    Commercial Relationship Manager - Fort Lauderdale, United States - Community Loan Servicing

    Community Loan Servicing
    Community Loan Servicing Fort Lauderdale, United States

    15 hours ago

    Default job background
    Regular Full time
    Description

    Job Description

    Overview

    The Commercial Relationship Manager (RM) works in CLS Commercial Servicing & Asset Management Department providing customer service and collections to commercial borrowers. Primary responsibilities focus on managing a portfolio of performing commercial loans, addressing borrower inquiries and providing top-level assistance with their loans. RM's are also expected to work with borrowers who are experiencing early stage delinquencies. Main goal and objective is to ensure that the borrower is engaged and informed on all their commercial mortgage needs.

    Although the RM will have a specific assigned portfolio, the position requires working in a team environment to meet and exceed the client objectives. Monthly incentive opportunities are available based on performance towards set monthly goals. This position will sit in our Fort Lauderdale office in Florida.

    Responsibilities

  • Provide stellar customer service on both inbound and outbound calls as may be required.
  • Assist borrowers per investor, company and regulatory guidelines to resolve early mortgage loan delinquencies, which may include collection calls.
  • Review and make recommendations to approve real estate taxes, release escrow surpluses or request escrow analyses, as appropriate.
  • Collect annual property and borrower financials pursuant to the terms contained within the loan agreements, as required by individual investors.
  • Monitor Stip to Mod loans and handle the conversions upon successful completion of the terms of the agreement.
  • Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.
  • Professionally handle escalated customer concerns, including research of loan documentations, correspondence, other matters as presented while following industry best practices.
  • Promptly and accurately answer borrower inquiries regarding a variety of topics related to their loan(s) including: loan histories, tax and insurance matters, year-end 1098 or 1099 reporting, website questions, service transfers, and more.
  • Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.
  • Issue posting instructions to cashiering based on the terms contained within the loan agreements; when necessary.
  • Handle other duties as assigned.
    • Qualifications

  • Customer service and/or collection experience with an emphasis on strong interpersonal, negotiation and communication skills.
  • Aptitude across Microsoft Office Suites, notably Word and Excel.
  • Competence to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes.
  • Proficiency to successfully multi-task within a fast-paced and dynamic work environment.
  • Ability to work a potentially varying schedule including some holidays and weekends and based on business needs and performance metrics.
  • Self-starter, self-motivated, and driven to achieve and exceed desired performance metrics, while providing a positive, and engaging interaction with each borrower to the best of their ability.
  • Ability to work across multiple servicing and collection platforms including CSAM, Servicing Director.
  • Must be able to connect to the internet via direct connection / Ethernet Connection (not Wifi) (while remote)
  • Must have a dedicated workspace to ensure privacy so the customer information is protected (while remote)
  • Must have internet connection with a minimum download speed of 50 Mbps and an minimum upload speed of 10 Mbps (while remote)

    • Note: If on a shared internet, the connection must be prioritized, as the preferred connection is a dedicated connection for work only.

    Preferred:

  • Bi-lingual (English/Spanish) with proficiency in reading / writing in addition to speaking.
  • Experience working in a team environment.
  • High volume contact center environment
  • High School Diploma/GED Required

    • Job Location

  • Ft. Lauderdale, Florida, United States

    • Position Type

  • Full Time (40 Hours per week);
  • Shifts and hours may vary;
  • Business Hours (subject to change)
  • Monday – Friday -- 8 am – 8 pm EST

    • Certifications, Licenses, and/or Registration

    No requirements or preferences.

    Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

    EEOC

    Community is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

  • Community Loan Servicing

    associate, commercial relationship manager ii

    2 weeks ago

    Community Loan Servicing Doral, United States

    Overview: · The Commercia l · Relationsh i p · M anager II · ( R M II) · w or k s · w ithin the C L S Commercia l · Servicing & Asset · M anagement Department prov i ding customer serv i ce and collections on commercia l loans · . · Prima ry · respon s ibi l i t ies foc ...

  • Fidelity TalentSource LLC

    Relationship Manager

    3 days ago

    Fidelity TalentSource LLC Fort Lauderdale, United States

    · Job Description: · Relationship Manager · As a Relationship Manager, you will be facilitating relationships with Fidelity s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, po ...

  • IMPACT Payments Recruiting

    Relationship Manager

    1 week ago

    IMPACT Payments Recruiting Fort Lauderdale, United States

    Details: · Looking for an experienced Relationship Manager to accelerate new revenue within our ISO/ISV clients · Part farmer/part hunter · Job Requirements · Details: · -5 years of experience in payments/account management/sales in ISO agent space in particular · -Ability ...

  • iBusiness Funding

    Relationship Manager

    1 day ago

    iBusiness Funding Fort Lauderdale, United States

    Job Description · Job DescriptionSalary: · iBusiness Funding is a leading provider of lending solutions for banks and lenders of all sizes with a specialization in SBA lending. The company is dedicated to streamlining the business lending process to allow lenders to efficiently ...

  • First Horizon Bank

    Commercial Relationship Manager

    3 days ago

    First Horizon Bank Fort Lauderdale, United States

    Location: · On site in Fort Lauderdale, FL. Other offices within Broward County with availability are eligible as well. · Summary · Commercial Relationship Managers are the client-facing key to our core business of commercial banking. You'll nurture banking relationships with hi ...

  • First Horizon National Corporation

    Commercial Relationship Manager

    1 week ago

    First Horizon National Corporation Fort Lauderdale, United States

    Location: On site in Boca Raton, FL. Other offices within Palm Beach County with availability are eligible as well. · Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · Summary · Commercial Relationship Managers are the client-fa ...

  • First Horizon

    Commercial Relationship Manager

    1 week ago

    First Horizon Fort Lauderdale, United States

    Location:On site in Fort Lauderdale, FL. Other offices within Broward County with availability are eligible as well. · Summary · Commercial Relationship Managers are the client-facing key to our core business of commercial banking. You'll nurture banking relationships with high ...

  • FirstEnroll, LLC

    Carrier Relationship Manager

    1 hour ago

    FirstEnroll, LLC Fort Lauderdale, United States

    Job Description · Job DescriptionSalary: · Carrier Relationship Manager · Job Description · We are looking for a highly skilled and proactive professional to join us as Carrier Relationship Manager · As a critical team member, you will develop and manage strong relationships wit ...

  • Broward College

    Marketing Customer Relationship Management

    10 hours ago

    Broward College Fort Lauderdale, United States

    Job Profile Summary · Under general direction, this position manages the marketing segment of Broward College's CRM by building, implementing, and maintaining automated recruitment campaigns for prospective students in Salesforce Marketing Cloud Account Engagement (formerly Pardo ...

  • Fifth Third

    Commercial Relationship Manager IV

    1 week ago

    Fifth Third Fort Lauderdale, United States

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Responsible for profitable business development as well as monitoring the quality of ...

  • Fifth Third

    Commercial Relationship Manager IV

    1 day ago

    Fifth Third Fort Lauderdale, United States

    Commercial Relationship Manager IV page is loaded · Commercial Relationship Manager IV · Apply · locations · Fort Lauderdale, FL · time type · Full time · posted on · Posted Yesterday · job requisition id · R48364 · Make banking a Fifth Third better · We connect great ...

  • Broward College

    Marketing Customer Relationship Management

    1 week ago

    Broward College Fort Lauderdale, United States Full time

    Job Profile Summary · Under general direction, this position manages the marketing segment of Broward College's CRM by building, implementing, and maintaining automated recruitment campaigns for prospective students in Salesforce Marketing Cloud Account Engagement (formerly Pard ...

  • First Horizon Bank

    Senior Private Banking Relationship Manager

    2 weeks ago

    First Horizon Bank Fort Lauderdale, United States

    Location: On site in Fort Lauderdale, FL · Summary · As a Private Bankers (PB), you are responsible for business development of professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. The PB Relationship Manager will provide busin ...

  • TD Bank

    Sr Relationship Manager Ft Lauderdale

    1 week ago

    TD Bank Fort Lauderdale, United States

    Work Location: · Fort Lauderdale, Florida · Hours: · 40 · Pay Details: · $141, $213,200 USD · TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are conside ...

  • U.S. Bank

    Healthcare Business Banking Relationship Manager

    2 days ago

    U.S. Bank Fort Lauderdale, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • First Horizon Bank

    Senior Private Banking Relationship Manager

    1 week ago

    First Horizon Bank Fort Lauderdale, FL, United States Full time

    Location: On site in Fort Lauderdale, FL · Summary · As a Private Bankers (PB), you are responsible for business development of professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. The PB Relationship Manager will provide bu ...

  • First Horizon Bank

    Senior Private Banking Relationship Manager

    2 weeks ago

    First Horizon Bank Fort Lauderdale, FL, United States Full time

    As a Private Bankers (PB), you are responsible for business development of professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. The PB Relationship Manager will provide business depository, treasury management, and business len ...

  • First Horizon Bank

    Senior Private Banking Relationship Manager

    1 week ago

    First Horizon Bank Fort Lauderdale, United States

    Description · Location: On site in Fort Lauderdale, FL · Summary · As a Private Bankers (PB), you are responsible for business development of professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. The PB Relationship Manager will ...

  • Synovus Financial

    Wholesale Middle Market Relationship Manager

    1 week ago

    Synovus Financial Fort Lauderdale, United States Full time

    Job Description · Job Summary · As a senior member of the Middle Market Banking team, develops, maintains, and owns long-term and profitable relationships with commercial customers having $35MM to $500MM in revenue. Serves as a trusted financial partner by providing customers w ...

  • South Shore Marketing

    Client Relationship Manager

    1 day ago

    South Shore Marketing Hollywood, United States

    Job Description · Job DescriptionWe are seeking an Entry Level Client Relationship Manager to help take our client's retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise a ...