- Be the main technical point of contact for customers throughout their evaluation and design of company products
- Own the process for design wins with company's most important customers
- Provide answers to customer questions as well as proactively ask customer questions on critical information needed
- Generate "Request for Quotations" (RFQs) for customers who need custom work/support from engineering or regulatory certification support services
- Track and keep up to date notes, customer communications, project status, and customer issues (cases)
- Maintain, prepare, and present information to the team about important customer projects using PowerPoint
- Drive customers from evaluation to production, while managing all necessary technically oriented customer calls
- Manage post-sales technical issues and support for customers
- Identify and/or enhance application notes, user guides, quick starts, and release notes which set company customer support and engagement apart from our competition
- Help customers debug wireless hardware/software/regulatory, collaborating with FAE team members and engineering as necessary
- Continued education through attending webinars, reading technical papers, and deep-dive sessions given by fellow colleagues
- B.S. or higher in Electrical/Computer Engineering, Computer Science, or equivalent
- 5+ years working in similar role: Applications or Hardware or RF or Firmware or Software Engineer
- 3+ years' experience in writing/modifying/debugging
- Basic networking protocol knowledge
- Ability to code in "C" (ANSI C). Experience debugging or modifying embedded device drivers
- Experience using database tools used to technically support customers on resolving technical issues
- Understand hardware (digital) schematics, and basic power design. Ability to reference schematics when probing on hardware
- Test methodology knowledge. Know how to write a test plan and publish test results
- Hands-on ability to use diagnostic tools such as multi-meter, oscilloscope, logic analyzer, wireless sniffer, etc., for debug
- Strong people skills, very good communicator, and presenter. Knows how to win over both team members and customers. Ability to influence customers on why to use company products
- Ability to travel (up to 10%) to support customers on-site or attend trade shows, training events, etc.
- Advanced degrees in Electrical/Computer Engineering (Master's, PhD)
- 2+ years direct customer support
- 3+ years' experience in writing/modifying/debugging embedded Linux wireless drivers
- Working knowledge of Wi-Fi, Bluetooth, Thread, Zigbee, and/or other radio protocols
- Advanced knowledge of real-time programming concepts and implementations in "C"
- Salesforce CRM working knowledge
- Advanced documentation skills – examples include knowledge of Word templates; Excel pivot tables, Excel conditional formatting; Outlook advanced searches; and Adobe Pro DC usage
- Hardware layout knowledge. Ability to use rudimentary CAD software to view layout and compare PCB board traces to actual schematic
- Ability to write using automated testing script language such as Python
- Any additional language knowledge is a plus
- Base Salary to $140K
- Quarterly Profit-Sharing Bonus - Up to 10% of Base
- 401(k): 3% Company 'Automatic' Contribution – Regardless of Employee Contribution
- Work From Home 3 days/week (Mon, Wed, Fri)
- Health, Vision, Dental, Life Insurance
- Wellness Reimbursement (Example: Pay for Gym Membership)
- 2.5 Weeks of PTO + U.S. Holidays
- H1b and TN Visa Sponsorship
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Field Application Engineer - Santa Ana, United States - Gyga Force
Description
Our client is a 50-year-old manufacturer of embedded wireless connectivity modules (Wi-Fi and Bluetooth) who sells their products to OEMs for integration into their products. They are seeking a Field Applications Engineer (FAE) to join their headquarters in Santa Ana, CA and collaborate closely with Sales, Product Management, Engineering, Regulatory Certification, and Operations.
*** The ideal candidate is an engineer with strong embedded HW/FW background with good knowledge of C who is able to interact with clients' engineers to customize and integrate company's embedded wireless products into clients' systems. Some basic networking knowledge is a big plus.
RESPONSIBILITIES:
MANDATORY QUALIFICATIONS:
'PLUS' QUALIFICATIONS (NICE TO HAVE BUT NOT CRITICAL):
INCENTIVES & BENEFITS:
For a list of all our openings, please visit .