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    Field Application Engineer - Santa Ana, United States - Gyga Force

    Gyga Force
    Gyga Force Santa Ana, United States

    3 weeks ago

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    Description

    Our client is a 50-year-old manufacturer of embedded wireless connectivity modules (Wi-Fi and Bluetooth) who sells their products to OEMs for integration into their products. They are seeking a Field Applications Engineer (FAE) to join their headquarters in Santa Ana, CA and collaborate closely with Sales, Product Management, Engineering, Regulatory Certification, and Operations.

    *** The ideal candidate is an engineer with strong embedded HW/FW background with good knowledge of C who is able to interact with clients' engineers to customize and integrate company's embedded wireless products into clients' systems. Some basic networking knowledge is a big plus.

    RESPONSIBILITIES:

    • Be the main technical point of contact for customers throughout their evaluation and design of company products
    • Own the process for design wins with company's most important customers
    • Provide answers to customer questions as well as proactively ask customer questions on critical information needed
    • Generate "Request for Quotations" (RFQs) for customers who need custom work/support from engineering or regulatory certification support services
    • Track and keep up to date notes, customer communications, project status, and customer issues (cases)
    • Maintain, prepare, and present information to the team about important customer projects using PowerPoint
    • Drive customers from evaluation to production, while managing all necessary technically oriented customer calls
    • Manage post-sales technical issues and support for customers
    • Identify and/or enhance application notes, user guides, quick starts, and release notes which set company customer support and engagement apart from our competition
    • Help customers debug wireless hardware/software/regulatory, collaborating with FAE team members and engineering as necessary
    • Continued education through attending webinars, reading technical papers, and deep-dive sessions given by fellow colleagues

    MANDATORY QUALIFICATIONS:

    • B.S. or higher in Electrical/Computer Engineering, Computer Science, or equivalent
    • 5+ years working in similar role: Applications or Hardware or RF or Firmware or Software Engineer
    • 3+ years' experience in writing/modifying/debugging
    • Basic networking protocol knowledge
    • Ability to code in "C" (ANSI C). Experience debugging or modifying embedded device drivers
    • Experience using database tools used to technically support customers on resolving technical issues
    • Understand hardware (digital) schematics, and basic power design. Ability to reference schematics when probing on hardware
    • Test methodology knowledge. Know how to write a test plan and publish test results
    • Hands-on ability to use diagnostic tools such as multi-meter, oscilloscope, logic analyzer, wireless sniffer, etc., for debug
    • Strong people skills, very good communicator, and presenter. Knows how to win over both team members and customers. Ability to influence customers on why to use company products
    • Ability to travel (up to 10%) to support customers on-site or attend trade shows, training events, etc.

    'PLUS' QUALIFICATIONS (NICE TO HAVE BUT NOT CRITICAL):

    • Advanced degrees in Electrical/Computer Engineering (Master's, PhD)
    • 2+ years direct customer support
    • 3+ years' experience in writing/modifying/debugging embedded Linux wireless drivers
    • Working knowledge of Wi-Fi, Bluetooth, Thread, Zigbee, and/or other radio protocols
    • Advanced knowledge of real-time programming concepts and implementations in "C"
    • Salesforce CRM working knowledge
    • Advanced documentation skills – examples include knowledge of Word templates; Excel pivot tables, Excel conditional formatting; Outlook advanced searches; and Adobe Pro DC usage
    • Hardware layout knowledge. Ability to use rudimentary CAD software to view layout and compare PCB board traces to actual schematic
    • Ability to write using automated testing script language such as Python
    • Any additional language knowledge is a plus

    INCENTIVES & BENEFITS:

    • Base Salary to $140K
    • Quarterly Profit-Sharing Bonus - Up to 10% of Base
    • 401(k): 3% Company 'Automatic' Contribution – Regardless of Employee Contribution
    • Work From Home 3 days/week (Mon, Wed, Fri)
    • Health, Vision, Dental, Life Insurance
    • Wellness Reimbursement (Example: Pay for Gym Membership)
    • 2.5 Weeks of PTO + U.S. Holidays
    • H1b and TN Visa Sponsorship

    For a list of all our openings, please visit .

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