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West Henrietta

    Client Services Associate - West Henrietta, United States - Paladin Consulting

    Paladin Consulting
    Paladin Consulting West Henrietta, United States

    3 weeks ago

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    Description

    Inbound phone queue in a call center environment or our inbound click-to-chat queue.

    Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.

    Responsibilities :

    • Delivers quality service to clients via phone, email, chat, and other avenues
    • Develops and maintains a basic working knowledge of a single client product
    • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
    • Performs data input, maintaining strong prioritization and organization
    • Documents all interactions

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