Help Desk Technician - Littleton, United States - Entegration, Inc

Entegration, Inc Littleton, United States

1 week ago

Technology / Internet

Description

Entegration, Inc. is hiring a Help Desk Technician to join our growing team. This position is an unstructured hybrid role with remote flexibility in our Littleton, Colorado office, with occasional travel to visit client offices in CO and surrounding areas as needed. The Help Desk Technician will provide technical support and troubleshooting for tier 1 and tier 2 level desktop support requests. The ideal candidate will have demonstrated experience supporting clients with technical requests in a help desk or desktop support capacity. This position requires up to 25% travel with reliable transportation to get to client offices within the expected timeframes.

Responsibilities:

Serve as the first point of contact for clients seeking technical assistance over multiple communication channels such as phone or e-mail
Create and update service requests in our HelpDesk ticketing system
Travel occasionally to various clients to resolve technical issues in their offices
Diagnose system errors and other issues related to network connectivity
Restart servers or network devices and perform similar technical network services
Install or update software to fix issues as needed
Educate users, walking them through proper ways to utilize software in order to resolve issues
Remotely access hardware and/or software for clients to make changes and fix problems
Provide support on desktop, laptop and thin client systems, including break/fix service
Assist with the setup and deployment of laptop computers, operating system, and application installations, application configurations and user settings, and desktop administrative duties
Participate in QA testing of bug fixes and or necessary regression testing of the system once fixes are in place
Escalate unresolved issues to the next level of support personnel
Identify and suggest possible improvements on procedures

Qualifications:

2+ years of professional experience working in a Help Desk/ Desktop Support capacity
Experience providing IT support to end users in Microsoft Windows and Active Directory environments
Understanding of Windows 10 Desktop Operating Systems and Microsoft Office Suite/ Office 365
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Ability to communicate effectively to help customers fix their issues and feel satisfied with their experience
Writing and editing skills to aid in writing and updating knowledge base documents
Ability to lift and carry computer/ technical equipment up to 30 pounds
Ability to travel between client offices as required by business needs
Reliable transportation for required travel
Calm demeanor with a genuine desire to help others
Experience working in a technical capacity for an MSP is preferred but not required

About Us:

Since 2000, Entegration, Inc. has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. We offer a wide range of services to our clients, including HIPAA security, EMR hosting, EMR off-site backup and consulting. Our clients depend on us to manage their networks and ensure that they are secure, efficient and reliable.

We offer competitive compensation and benefits, including health, vision & dental insurance, 401K plan with company matching, PTO & paid holidays. Entegration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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