Jobs
>
Denver

    Senior Help Desk Technician - Denver, United States - Contact Government Services, LLC

    Contact Government Services, LLC
    Contact Government Services, LLC Denver, United States

    4 weeks ago

    Default job background
    Description
    Senior Help Desk Technician


    Employment Type:
    Full Time


    Department:
    Help Desk


    CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).


    CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology.

    To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

    Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.



    Skills and attributes for success:

    • Backup/Restoration admin/support
    • File Server support
    • User Account/Mailbox administration
    • Software/Hardware installation
    • Handheld device installation/troubleshooting/support
    • Remote User setup/support/troubleshooting
    • Enduser training
    • Creation of procedural documentation
    • Creation of spreadsheets/databases for tracking purposes
    • Record and update required information for all ITrelated tickets utilizing ITIL
    • Creation of Incident worklog entries
    • Accurately answer user support questions of software and hardware in the EOUSA office environment
    • Maintain Account Management forms for new and departed users per Government policy and procedures
    • Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
    • Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
    • Provide deskside training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. eMail, Microsoft Office, etc) and how to access available research database applications
    • Submit weekly status reports and monthly surveys
    • Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
    • Utilize online meeting applications such as Adobe Connect to support hardware setup of microphones and webcams, setup operations for audio mixing boards and facilitate/monitor/record online meeting sessions

    Qualifications:

    • One year or more Adobe Connect or related online meeting center setup experience.
    Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:


    • ITIL Foundations certification
    • Change Management experience
    • Active DOD clearance of Level 6 Public Trust or above

    Our Commitment:


    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.

    We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees.

    Therefore, we offer a comprehensive benefits package:

    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays
    Contact Government Services, LLC is an Equal Opportunity Employer.

    Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation

    Explore additional job opportunities with CGS on our

    Job Board:
    For more information about CGS please visit: or contact:


    Email:


    $40,000 - $80,000 a year
  • Innovar Group

    Help Desk Technician

    2 weeks ago

    Innovar Group Denver, United States

    Our client is seeking a Tier 1 Helpdesk Technician Join our client who is in the professional services industry and support their end client in all IT related Tier solutions. With opportunities for growth, collaboration, and innovation, you'll thrive in an environment that values ...

  • CompTech Computer Technologies

    Help Desk Technician

    2 weeks ago

    CompTech Computer Technologies Denver, United States

    CompTech is seeking a Help Desk Technician to support our customer the Environmental Protection Agency (EPA). · Position Responsibilities · Provides support to end users for computer, application, system, device, access and hardware issues · Identifies, researches and resolves t ...

  • CompTech Computer Technologies

    Help Desk Technician

    2 weeks ago

    CompTech Computer Technologies Denver, United States

    CompTech is seeking a Help Desk Technician to support our customer the Environmental Protection Agency (EPA). · Is this the role you are looking for If so read on for more details, and make sure to apply today. · Position Responsibilities · Provides support to end users for co ...

  • CACI International

    Service Desk Technician

    3 weeks ago

    CACI International Denver, United States

    Service Desk Technician (Mission) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · Anticipated Posting End: 6/3/2024 · ...

  • Applied Tech

    IT Help Desk Technician

    2 weeks ago

    Applied Tech Denver, United States

    Job Description · Job DescriptionDescription · Support Services Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time. You understand high-quality ...

  • Denver Public Schools

    lead technician, service desk

    3 days ago

    Denver Public Schools Denver, United States

    OFFICE OF OPERATIONS Traditional 235 work days per year FTE: 1.0 Salary Range: $54,018 - $64,822** Please note : Applications will be received until May 31, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applican ...

  • Denver Public Schools

    lead technician, service desk

    2 weeks ago

    Denver Public Schools Denver, United States

    OFFICE OF OPERATIONS · Traditional 235 work days per year · FTE: 1.0 · Salary Range: $54,018 - $64,822 · ** Please note : Applications will be received until May 31, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Intere ...

  • Inceed

    Service Desk Technician

    3 weeks ago

    Inceed Denver, United States

    Compensation: $20 - $25/ hour · Location: Denver, CO · Service Desk Technician · Inceed has partnered with a global Renewable Energy company company to help find a skilled Service Desk Technician to join their team on a short term contract. · This will be a 3 - 4 month contr ...

  • Decision Point

    Help Desk Technician

    6 days ago

    Decision Point Denver, United States

    · Help Desk Technician · ID · Job Locations · US-CO-Denver · Category · Information Technology · Type · Regular Full-Time · Overview · DecisionPoint is seeking a Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT e ...

  • Primoris Renewable Energy

    IT Service Desk Technician

    3 weeks ago

    Primoris Renewable Energy Denver, United States

    Join the Renewables Revolution · Primoris Renewable Energy is a construction company helping to lead the way in energy infrastructure projects in Solar, Wind, and Battery Energy Storage. Our headquarters is located in Aurora, Colorado. The IT Service Desk Technician is responsibl ...

  • CACI International

    Service Desk Technician

    3 weeks ago

    CACI International Denver, United States

    Service Desk Technician (Mission) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · Anticipated Posting End: 6/3 ...

  • TEKsystems

    Help Desk Technician

    3 weeks ago

    TEKsystems Commerce City, United States

    Job Description · Job DescriptionDuration · 3 · Duration Unit · Month(s) · Req Description · Description · Take inbound calls (100/day); triage calls in a timely manner to determine the complaint, the possible cause and if you are able to provide an immediate solution; or if addi ...

  • Innovar Group

    Help Desk Technician

    2 weeks ago

    Innovar Group Denver, United States

    Our client is seeking a Tier 1 Helpdesk Technician Join our client who is in the professional services industry and support their end client in all IT related Tier solutions. With opportunities for growth, collaboration, and innovation, you'll thrive in an environment that values ...

  • Applied Tech

    IT Help Desk Technician

    1 week ago

    Applied Tech Denver, United States

    Description · Support Services Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time. You understand high-quality customer service, respond with ...

  • Applied Tech

    IT Help Desk Technician

    2 weeks ago

    Applied Tech Denver, United States

    Description · Support Services Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time. You understand high-quality customer service, respond with a ...

  • Professional Case Management

    Service Desk Technician, Tier 1

    3 weeks ago

    Professional Case Management Denver, United States

    Put your talents to work at PCM Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focus ...

  • Job Store Staffing

    IT Service Desk Technician

    2 weeks ago

    Job Store Staffing Broomfield, United States Part time

    Job Description · Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, trouble-shooting and supporting of PC hardware, operating systems, software applications, per ...

  • ClientSolv

    Mobile Device IT Help Desk Technician

    1 week ago

    ClientSolv Denver, United States

    Company Description · ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a ...

  • CPC Clinical Research

    Help Desk Technician I

    2 weeks ago

    CPC Clinical Research Aurora, United States

    Job Description · Job DescriptionSalary: $27.00/hr - $30.00/hr · We are looking for a Help Desk Technician I to join our team · Are you tech savvy, do you like to troubleshoot issues and do you have passion for excellent customer experience? If so, keep on reading... · In this p ...

  • Microsel Of Colorado Llc

    Service Desk Technician

    3 days ago

    Microsel Of Colorado Llc Centennial, CO, United States Full time

    Job Type: Full-Time On-site · Managed Services IT Support Technician II · We have an opening in our Managed Services NOC for an IT Support Technician II · Like minded computer enthusiasts that have over 250+ years of combined experience under one roof. · At TrinWare, the custo ...