IT Help Desk Technician - West Point, United States - ThreePDS Inc. Recruiting, Staffing, and Consulting

ThreePDS Inc. Recruiting, Staffing, and Consulting West Point, United States

3 weeks ago

Description

Job Description

The Help Desk Technician will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization's important files and information remain safe and intact. Responsibilities of the role shall include:

Ensuring all Thayer-owned IT equipment is in working order, including desktop/laptop computer systems, telecommunications (cellular phones/landlines), authorized software, printers, scanners, and accessories such as external hard drives
Ensuring company-approved employees' Bring Your Own Devices (BYOD), such as laptops, are supported with IT assistance for functionality when needed
Assisting management in creating training materials pertaining to computer troubleshooting and usage
Track inventory of company technology and equipment
Working with the Operations team to track inventory of company technology and equipment
New user setup and orientation including installing and configuring workstations, software, network printing, etc.
Resolving technical issues related to network interruptions
Installing and configuring computer systems and applications within the company
Administration, support, and configuration of MS Office O365 for staff
Maintenance/sustainment of existing client SharePoint sites and sub-sites, lists, libraries, and content (including pages, workflows, and items)
Coordinating with system administrators, external parties, and with the Thayer Hotel to ensure A/V systems, phones, and peripheral devices are operational and ready for program use
Coordinating with other personnel on the IT team for information and assistance
Providing advice and assistance regarding hardware and software purchasing and implementation
Implementing and enforcing IT policies and procedures in coordination with the IT team and leadership
Continuously coordinating with IT Team and supervisor to ascertain priorities of work and the most efficient solutions
Other duties as required

Skills and Qualifications

1-2 years of Help Desk experience required
Experience working with, and administering, different operating systems, including Windows 10/11 and Mac OS
General knowledge of networking
Experience as a Microsoft 365 Global Administrator including familiarity with the Microsoft 365 Admin Center (Exchange, Azure Active Directory, Teams, and SharePoint)
Familiarity with Cyber security software (i.e., SOPHOS) preferred
Familiarity with software and online applications such as Dropbox, Airtable, Zoom, SharePoint, DocuSign, Salesforce, and Adobe Creative Cloud preferred
Familiarity in cloud infrastructure management preferred

Education

AAS Degree (Preference: Bachelor's Degree)
On-the-job training may be required or preferred for candidates working with proprietary equipment or unique IT needs

Company DescriptionAt ThreePDS, our mission is to provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

Company Description

At ThreePDS, our mission is to provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

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