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    Cloud Operations and Customer Support Engineer - Springfield, United States - General Dynamics

    General Dynamics
    General Dynamics Springfield, United States

    4 weeks ago

    General Dynamics background
    Description
    Responsibilities for this Position


    Location:
    USA VA Springfield Backlick Rd (VAS110)

    Full Part/Time:

    Full timeJob Req:
    RQ167534


    Type of Requisition:
    Regular


    Clearance Level Must Currently Possess:
    Top Secret/SCI

    Clearance Level Must Be Able to Obtain:Top Secret SCI + Polygraph


    Suitability:

    Public Trust/Other Required:

    Job Family:
    Systems Engineering


    Job Qualifications:

    Skills:
    Amazon Web Services (AWS), Cloud Infrastructure, Linux DistributionsCertifications:

    Experience:5 + years of related experienceUS

    Citizenship Required:
    Yes


    Job Description:
    Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients.

    With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

    At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter.

    Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, Va or St Louis, MO.

    HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACT


    Job Description:


    In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients.

    You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.


    Key Responsibilities:
    Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
    Respond to and resolve customer issues, providing top-tier technical support and customer service.
    Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
    Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
    Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
    Develop and maintain comprehensive documentation for application support procedures.


    What You'll Need to Succeed:

    Education and Experience:


    Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.


    Required Skills :
    Proficiency with AWS cloud services and infrastructure management.
    Exceptional troubleshooting and problem-solving skills.
    Experience in providing customer-focused technical support.

    Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.


    Location:
    On Customer Site

    US Citizenship Required


    GDIT IS YOUR PLACE:
    401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

    #RoverGSS

    Scheduled
    Weekly Hours:40


    Travel Required:
    None


    Telecommuting Options:
    Onsite

    Work


    Location:
    USA VA Springfield

    Additional Work Locations:
    USA MO St. Louis

    We are GDIT.

    A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

    government, defense and intelligence community.

    Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

    We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

    Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


    We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

    We create opportunities for our people to lead and learn simultaneously.

    From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

    GDIT is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


    PI


    Back To Search ResultsGDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.

    #J-18808-Ljbffr

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