- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
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Engineering Support
3 weeks ago
Spectrum Innovations Arlington, United StatesYou meet the following requirements: · - Technical education with a background in electrical engineering · - Several years of professional experience with production processes in the backend · - Basic knowledge of electronics and electrical circuits · - Basic knowledge of Word an ...
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Systems Engineer Support
3 weeks ago
Strategic Alliance Consulting, Inc. (Strategic ACI) Springfield, United StatesStrategic ACI is seeking a Senior Systems Engineer to support a government customer. · About Strategic Alliance Consulting, Inc.: Strategic Alliance Consulting Inc. (Strategic ACI) is a member of the Agile Support Alliance Joint Venture, LLC. The joint venture works under an ind ...
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Engineering Technical Support Analyst
1 week ago
Serco North America Washington, United StatesPosition Description: · If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy an ...
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Systems Engineer Support
1 week ago
RTI Consulting, LLC Springfield, United StatesLocation: Springfield, VA · Required Clearance Level: TS/SCI or above. Candidates are willing to take a Polygraph. · Required Qualifications: 8 years of experience w/degree (4 additional years of experience can be substituted for degree) - 6 of the 8 years with specialized expe ...
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Systems Engineer Support
3 weeks ago
RTI Consulting, LLC Springfield, United StatesLocation: Springfield, VA · Required Clearance Level: TS/SCI or above. Candidates are willing to take a Polygraph. · Required Qualifications: 12 years of experience w/degree (4 additional years of experience can be substituted for degree) - 8 of the 12 years with specialized ex ...
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Blue Sky Innovators Arlington, United States Part timeAccomplished professional with a Ph. D in nuclear engineering and over 30 years of experience in reactor technologies sought to provide technical SETA support · **Description**: · **Required Skills**: · - PhD in nuclear engineering. · - Over 30 years of experience in reactor tech ...
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Sales engineer for customer support
3 weeks ago
Crimson Enterprises Monument, United StatesAbout VETEC Anlagenbau GmbH: · We are one of the global market and technology leaders in the thermal treatment of food. We supply demanding industrial customers with high-quality systems for drying, smoking, cooking, cooling, maturing, and defrosting meat and sausage products, fi ...
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Broadcast Systems Support Engineer
1 week ago
Middle East Broadcasting Networks Springfield, United StatesThe Middle East Broadcasting Networks, Inc. (MBN) is seeking a Broadcast Systems Support Engineer for our Broadcast Operations Team at our Headquarters office in Springfield, VA. · PRIMARY FUNCTION: The Broadcast System Support Engineer is responsible for ensuring the smooth ope ...
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Senior Desktop Support Engineer
1 week ago
inventium LLC Springfield, United StatesJob Description · Job DescriptionSalary: · This is a Senior Desktop Support Engineer position for supporting a DoD program located in Fort Belvior, Virginia. · Overview: · We are looking for a dedicated Senior Desktop Support Engineer to join our team, responsible for managing ...
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Eclipse Enterprises Leesburg, United StatesWhat to expect? · As a technical customer and partner support, you will provide assistance with questions about our company's standard software products (including our internal portfolio, SmartWe) · You will support our customers and partners in solving their technical challenges ...
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The Talent Trove Company Dulles, United StatesAre you ready to dive into the forefront of technology and digital forensics? If so, **Ardent Principles** in Dulles, VA is searching for a **full-time Network Engineering and Digital Forensics Support Consultant** to join our talented team. This position does require TS/SCI clea ...
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Customer Support Engineer
2 weeks ago
Leidos Springfield, United StatesDescription · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a com ...
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Engineer for PreSales and Product Support
2 days ago
SilverTech Hillcrest, United StatesAbout the Company · Hillcrest is a regional, nationwide system integrator and service provider in the field of telecommunications. With over 20 years of experience, the company specializes in the design, deployment, installation, and support of complete telecommunications network ...
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Cloud Operations and Customer Support Engineer
2 weeks ago
General Dynamics Information Technology North Springfield, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your pri ...
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General Dynamics Information Technology Springfield, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your pri ...
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Cloud Operations and Customer Support Engineer
2 weeks ago
General Dynamics Information Technology Springfield, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your pri ...
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Cloud Operations and Customer Support Engineer
2 weeks ago
General Dynamics Information Technology Springfield, United StatesReq ID: RQ174836 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph · Job Family: Systems Engineering · Skills: · Amazon Web Services (AWS),Cloud Infrastructure,Linux Distributions · Experience: · 5 + years of related experience · ...
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Cloud Operations and Customer Support Engineer
2 weeks ago
Abile Group, Inc. Springfield, United StatesOverview: · Abile Group has an exciting and challenging opportunity for a Cloud Operations and Customer Support Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work to ...
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Cloud Operations and Customer Support Engineer
3 weeks ago
General Dynamics Information Technology Springfield, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your pri ...
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Cloud Operations and Customer Support Engineer
4 weeks ago
General Dynamics Springfield, United StatesResponsibilities for this PositionLocation: · USA VA Springfield Backlick Rd (VAS110)Full Part/Time: · Full timeJob Req: · RQ167534 · Type of Requisition:Regular · Clearance Level Must Currently Possess:Top Secret/SCI · Clearance Level Must Be Able to Obtain:Top Secret SCI ...
Cloud Operations and Customer Support Engineer - Springfield, United States - General Dynamics
Description
Responsibilities for this PositionLocation: USA VA Springfield Backlick Rd (VAS110)
Full Part/Time: Full time
Job Req: RQ174836
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Suitability:
Public Trust/Other Required:
Job Family:
Systems Engineering
Job Qualifications:
Skills:
Amazon Web Services (AWS), Cloud Infrastructure, Linux Distributions
Certifications:
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St Louis, MO.
HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACT
Job Description:
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities:
Education and Experience:
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#RoverGSS
The likely salary range for this position is $101,566 - $131,584. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA VA Springfield
Additional Work Locations:
USA MO St. Louis
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Back To Search ResultsGDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
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Cloud Operations and Customer Support Engineer professionals in Springfield
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Roshaan “khanondrum” Khan
Product Manager | Blockchain