- Proactively manages and maintains cloud infrastructure, ensuring high availability and performance.
- Responds to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engages in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitors supporting application infrastructure to help identify and report on scalability and performance issues.
- Develops and maintains comprehensive documentation for application support procedures.
- 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
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Broadcast Systems Support Engineer
3 weeks ago
Middle East Broadcasting Networks Springfield, United StatesThe Middle East Broadcasting Networks, Inc. (MBN) is seeking a Broadcast Systems Support Engineer for our Broadcast Operations Team at our Headquarters office in Springfield, VA. · PRIMARY FUNCTION: The Broadcast System Support Engineer is responsible for ensuring the smooth ope ...
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Cloud Operations and Customer Support Engineer
3 weeks ago
General Dynamics Information Technology Springfield, United StatesDeliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your pri ...
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Senior Desktop Support Engineer
2 days ago
inventium LLC Springfield, United StatesJob Description · Job DescriptionSalary: · This is a Senior Desktop Support Engineer position for supporting a DoD program located in Fort Belvior, Virginia. · Overview: · We are looking for a dedicated Senior Desktop Support Engineer to join our team, responsible for managing ...
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General Dynamics Information Technology Springfield, United StatesReq ID: RQ174836 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph · Job Family: Systems Engineering · Skills: · Amazon Web Services (AWS),Cloud Infrastructure,Linux Distributions · Experience: · 5 + years of related experi ...
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Blackspoke IT Springfield, United StatesOwn your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats. Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. ...
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CACI Springfield, United StatesOperations & Support Engineer Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * CACI is seeking a Senior Operations and Support Engineer t ...
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Systems Engineer Support
3 weeks ago
RTI Consulting, LLC Springfield, United StatesLocation: Springfield, VA · Required Clearance Level: TS/SCI or above. Candidates are willing to take a Polygraph. · Required Qualifications: 8 years of experience w/degree (4 additional years of experience can be substituted for degree) - 6 of the 8 years with specialized expe ...
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SAIC Springfield, United States· SAIC seeks an energetic and talented Senior Program and Acquisition Support Systems Engineer to join an exciting program and world-class Systems Engineering and Technical Assistance (SETA) team in Springfield, VA. The successful candidate will be a results-oriented, bias towar ...
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Technical Support Engineer
2 weeks ago
Advanced Solutions International, Inc. Alexandria, United StatesTechnical Support Engineer, TopClass LMS · WBT Systems - Alexandria, VA (Remote) · About us · TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at eve ...
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Support Engineer
1 week ago
ManTech Washington, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative project ...
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Production Support Engineer
2 weeks ago
Tiger Analytics Arlington, United States PermanentTiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our bu ...
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Eclipse Enterprises Leesburg, United StatesWhat to expect? · As a technical customer and partner support, you will provide assistance with questions about our company's standard software products (including our internal portfolio, SmartWe) · You will support our customers and partners in solving their technical challenges ...
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Support Engineer
2 weeks ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
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Engineer for PreSales and Product Support
2 weeks ago
SilverTech Hillcrest, United StatesAbout the Company · Hillcrest is a regional, nationwide system integrator and service provider in the field of telecommunications. With over 20 years of experience, the company specializes in the design, deployment, installation, and support of complete telecommunications network ...
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Technical Support Engineer
2 weeks ago
Advanced Solutions International Alexandria, United StatesTechnical Support Engineer, TopClass LMS · WBT Systems - Alexandria, VA (Remote) · About us · TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at ev ...
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teKnoluxion Consulting Springfield, United StatesOverview Location: Springfield, VA Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.** teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engine ...
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Customer Support Engineer
5 days ago
Paladin Consulting Arlington, United StatesJob Title: Customer Support Engineer · Work Location: Arlington, VA · Duration: Long-term contract with option to hire · Hours: Monday-Friday 8am-5pm · Education/Experience Required: High school or equivalent · Job Description & Responsibilities: Respond to customer support ...
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IT Support Engineer
1 week ago
Forensic Risk Alliance Washington, United StatesJob Description · Job DescriptionFRA is seeking an IT Support Engineer to help support and grow FRA as well as assist with office and datacenter environments in five countries, supporting client-facing applications. · The successful candidate will be responsible for providing Ti ...
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Integration Support Engineer
3 weeks ago
IntraFi Network LLC Arlington, United StatesJob Description · Job DescriptionWhat is the role?As an Integration Support Engineer, you will own the implementation and ongoing support of IntraFi's technical integrations, which requires technical expertise in Public Key Infrastructure (PKI) concepts, B2B communications standa ...
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Production Support Engineer
3 days ago
Tiger Analytics Arlington, United StatesJob Description · Job DescriptionTiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate ...
Cloud Operations and Customer Support Engineer - Springfield, United States - Abile Group, Inc.
Description
Overview:
Abile Group has an exciting and challenging opportunity for a Cloud Operations and Customer Support Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities:Clearance Required: TS/SCI required with ability to pass a CI Poly
Degree and Years of Experience: Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
Required Skills:
Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise.
EEO Statement:Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
Cloud Operations and Customer Support Engineer professionals in Springfield
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Roshaan “khanondrum” Khan
Product Manager | Blockchain