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    guest services - Nampa, United States - teamworkonline

    teamworkonline
    teamworkonline Nampa, United States

    3 weeks ago

    Teamworkonline background
    Description

    Overview

    A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Nampa Civic Center They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, and door guards.

    This role will pay an hourly wage of $14.00.

    For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

    Responsibilities

    • Provide exceptional customer service and assistance to all guests
    • Greet and scan tickets as guests enter the building
    • Greet and usher guests to their seats.
    • Provide directional assistance to guests throughout facility
    • Control and monitor all access to all restricted areas for events
    • Provide a safe and secure environment for the Nampa Civic Center
    • Report actual/suspected violations of NCC policies, procedures, rules or regulations to your supervisor.
    • Complete an incident report on a timely basis, as required
    • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
    • Act as a member of the emergency evacuation team by directing guests to emergency exits
    • Move around to various positions/locations as event needs
    • Hand out materials to guests as needed for events
    • Follow all event procedures and safety standards
    • Provide excellent customer service assistance to all clients
    • All other duties assigned by Guest Services Manager or Supervisor

    Qualifications

    • High school diploma or equivalent preferred
    • Must have a demonstrated ability to function in a fast paced, high-pressure environment
    • Customer service experience and exceptional customer service, communication skills.
    • Comfortable working with the public with an outgoing and friendly personality
    • Ability to communicate clearly and concisely in the English language
    • Ability to work both independently and as part of team, remaining flexible in your role
    • Ability to work flexible schedule including long hours, nights, weekends and holidays.
    • Ability to work at least 2 events a Quarter at the Nampa Civic Center.
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