Guest Services Event Staff - Nampa, United States - teamworkonline

    teamworkonline
    teamworkonline Nampa, United States

    1 month ago

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    Description

    Overview

    A Guest Service Event Staff member is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Ford Idaho Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

    This role will pay an hourly wage of $12 to $15.00.

    For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

    Responsibilities

  • Provide exceptional customer service and assistance to all guests
  • Greet and scan tickets as guests enter the building
  • Greet and usher guests to their seats.
  • Provide directional assistance to guests throughout facility
  • Control and monitor all access to all restricted areas for events
  • Provide a safe and secure environment for the Ford Idaho Center
  • Report actual/suspected violations of FIC policies, procedures, rules or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required
  • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
  • Act as a member of the emergency evacuation team by directing guests to emergency exits
  • Move around to various positions/locations as event needs
  • Hand out materials to guests as needed for events
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • All other duties assigned by Guest Services Manager or Supervisor

    • Qualifications

  • Experience in a hospitality or entertainment environment is preferred
  • You must love working with and helping people.
  • Ability to stand for long periods of time.
  • You must be able to maintain a POSITIVE attitude while handling difficult situations.
  • Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.