-
Fleet Service Agent
1 week ago
SkyWest Airlines Boise, United StatesThis is a full-time position. As a Fleet Service Agent, you will be responsible for cleaning and preparing our aircraft for the next day. General cleaning of the interior(s) and exterior(s) of SkyWest aircraft Stock and organize aircraft materials & Fleet, Agent, Service, Crew Le ...
-
Customer Service Agent, Cross Functional
1 day ago
Idaho State Job Bank Boise, United States Part timeCustomer Service Agent, Cross Functional (Part-Time) - R at Piedmont Airlines in Boise, Idaho, United States Job Description We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At P ...
-
Customer Service Agent, Cross Functional
1 day ago
Idaho State Job Bank Boise, United States Full timeCustomer Service Agent, Cross Functional (Full-Time) at Piedmont Airlines in Boise, Idaho, United States Job Description We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedm ...
-
Service Desk Agent
3 weeks ago
Idaho State Job Bank Boise, United StatesService Desk Agent at Cayuse Holdings in Boise, Idaho, United States Job Description Overview About Cayuse Commercial Services: Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available ...
-
Fleet Service Agent
3 weeks ago
Idaho State Job Bank Boise, United StatesFleet Service Agent -BOI at SkyWest Airlines in Boise, Idaho, United States Job Description About SkyWest SkyWest Airlines, the largest independently owned regional airline is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being ...
-
Fleet Service Agent
2 weeks ago
Idaho State Job Bank Boise, United StatesFleet Service Agent at Horizon Air in Boise, Idaho, United States Job Description Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind ...
-
Virtual Service Center Agent
2 weeks ago
Idaho Central Credit Union Meridian, United StatesDo you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience? · If so, you could be the perfect candidate for our Virtual Service Center Agent role at Idaho Central Credit Union · Ida ...
-
Customer Service Agent
2 weeks ago
Idaho State Job Bank Meridian, United StatesCustomer Service Agent at TEKsystems in Meridian, Idaho, United States Job Description Description: We are currently seeking a dependable and compassionate Medical Equipment Customer Service Representative to join our growing team. As a customer service representative, you will b ...
-
Marketing Associate
2 weeks ago
Colton Brazier - State Farm Agent Boise, United States Full timePosition Overview · State Farm Insurance Agent located in Boise, ID is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Colton Brazier - State Farm Agent, you will build and develop customer relationships within the community t ...
-
Accounting Technician
3 weeks ago
Veterans Health Administration Boise, United StatesSummary · Employee will be assigned to the Fiscal Service, VA Medical Center, Boise, ID, collecting, recording, and maintaining general ledger accounts and subsidiary records in support of accountants, auditors, and financial officers. The accounting technician performs a variet ...
-
Financial Professional
4 weeks ago
A & A Agency Idaho, United StatesAs a financial professional, you'll work remotely via zoom, great for the stay-at-home career seekers or those who would like to add another stream of income to their lives. No prior experience is required as we provide full training and mentorship. · Our firm is growing rapidly ...
-
Airport Catering Driver
1 week ago
GAT Airline Ground Support Boise, United StatesGAT Sky Cafe is seeking dynamic, dependable, and motivated individuals to join our team at the Boise Airport · Job Summary: · Airport Catering Agent Drivers gather all necessary equipment for assigned flights, loads, and deliver assigned products to aircraft, and retrieve inbou ...
-
Program Support Assistant
3 weeks ago
Veterans Health Administration Boise, United StatesSummary · The purpose of this position is to provide comprehensive program and administrative support to the Assistant Chief of Staff for Primary Care (ACOS-PC), the Boise Veterans Affairs Medical Center (BVAMC) Nurse Practitioner Residency (NPR) Program, and the BVAMC Women's W ...
-
Customer Solutions Representative
3 weeks ago
Kforce Inc. Boise, United StatesRESPONSIBILITIES: · Kforce is immediately adding a full-time Customer Solutions Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID.Responsibilities: Customer Solutions Representative will be responsible for validatin ...
-
Ramp Supervisor
3 weeks ago
Unifi Boise, United States Full timeEssential Functions / Key Responsibilities · Supervises and coordinates daily activities of employees to ensure safe and effective operations. · Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and a ...
-
Hotel Front Desk Agent
2 weeks ago
La Quinta Inn & Suites Boise Boise, United StatesLa Quinta Inn & Suites is currently hiring for a full-time Hotel Front Desk Agent to work the swing shift in the Boise Town Square, ID area. We pay our Evening Hotel Front Desk Agents a competitive wage of $16/hour. · In addition to competitive pay and our supportive company cult ...
-
Customer Service Representative
2 weeks ago
Cody Walgamott - State Farm Agent Boise, United StatesJob Description · Job DescriptionBenefits:Flexible schedule · Opportunity for advancement · Position Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish ...
-
Receptionist - State Farm Agent Team Member
2 weeks ago
Monte Folsom - State Farm Agent Boise, United StatesJob Description · Job DescriptionBenefits:Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answe ...
-
Hotel Front Desk Agent
2 weeks ago
La Quinta Inn & Suites Boise Boise, United StatesJob Description · Job DescriptionLa Quinta Inn & Suites is currently hiring for a full-time Hotel Front Desk Agent to work the swing shift in the Boise Town Square, ID area. We pay our Evening Hotel Front Desk Agents a competitive wage of $16/hour. · In addition to competitive pa ...
-
Agency Owner
16 hours ago
American National Insurance Agency Boise, United StatesDo you aspire to more? More opportunities, more growth, more independence? · We do too American National is redefining what it means to be an agent entrepreneur. As an American National Agent, you will work for yourself, but not by yourself. Not only do you get to make a positiv ...
Guest Services Agent - Boise, United States - Resolute Road Hospitality
Description
:
The Residence Inn by Marriott located in Boise, Idaho is looking to add to our hospitality family This award-winning hotel is perfectly located near Downtown Boise.
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family Whether your goals are short or long-term, we have limitless opportunities for growth within our company.
Our leadership team is here to help you realize your full potential and feel supported every step of the way.
Join us on the road ahead.BENEFITS
Travel Perks (Affordable travel for YOU)
Optional Daily Pay (Faster Pay)
Flexible Schedules (Work around YOUR needs)
Health/Life Insurance (Peace of mind)
401k (Long-term planning)
Paid Time Off (You earned it)
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions.
They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Register guests to the hotel, verifying reservation, personal information and securing payment information
Promote the brand loyalty program and provide recognition and benefits to all present members
Book hotel reservations
Anticipate guests needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Process all Gourmet Pantry and retail transactions for the guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
EDUCATION
High school graduate or GED required, or equivalent combination of education and experience.
EXPERIENCE
Previous hospitality experience, especially within the brand, preferred, but not required.
SUPERVISORY RESPONSIBILITIES
None.
LICENSES OR CERTIFICATES
None.
ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required.
Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER
Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role.
If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
Requirements:
123RRHBOIRI
