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    IT Support Tech - Atlanta, United States - MAU Workforce Solutions

    MAU Workforce Solutions
    MAU Workforce Solutions Atlanta, United States

    3 weeks ago

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    Description
    As an On-site IT Field Liaison, you will provide essential IT support directly at 3Ci's Client's San Antonio distribution center. This role involves device setup, configuration, break/fix tasks, printer management, and mobile device administration. You will collaborate with various Client teams and vendor teams to resolve IT-related issues, fulfill device requests, and ensure smooth operations within the IT infrastructure.

    Project Overview
    • Within the first 30 days, you will immerse yourself in the environment, meet the team, and begin familiarizing yourself with the software systems in use
    • This role requires onsite presence at the San Antonio distribution center during regular business hours (Monday through Friday, 8:00 AM - 5:00 PM, Eastern)
    General Requirements
    • US Citizen or Green Card holder
    • Strong technical skills in device setup, troubleshooting, and administration
    • Excellent communication and collaboration abilities
    Preferred Requirements
    • Prior experience in a similar IT support role
    Essential Functions
    • Setup and configuration of devices, including imaging
    • Troubleshooting and resolving device issues (break/fix)
    • Managing printers and handling label replenishment
    • Administration of mobile device management for 100+ devices
    • Coordination with internal teams and vendors to address IT issues
    • Handling requests for new devices and necessary IT capabilities
    • Escalating network requests to appropriate teams and coordinating onsite vendor activities
    • Managing warranty and maintenance requests for devices
    • Participating in weekly status meetings and providing updates on achievements and plans
    • Collaborating with helpdesk agents to resolve tickets and identify root causes of incidents
    • Perform other tasks as required
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