- Serves as a point of escalation for School Technology Specialists (STS) in troubleshooting technology issues;
- Serves as a point of escalation for support and maintenance of all IT-related equipment
- Manages service requests for the Learning Community through the District ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time
- Communicates bi-directionally with the service desk, technical support coordinators and schools regarding status of IT incidents using the District's incident tracking software
- Supports and promotes the deployment of new technology within the Learning Community
- Provides guidance to school staff on the adoption and use of technology based on District standards and guidelines
- Supports the Board Policies, Procedures, and District Guidelines and best practices with respect to Digital Citizenship and Information Security and Safety
- Ensures effective support of technology for instructional purposes
- Ensures that the schools' technology documentation is accurate and current
- Maintains a strong working knowledge of assigned instructional software for the purpose of providing problem diagnostics and accurate trouble shooting for timely solutions
- Recommends potential software purchases based on District approved software purchasing standards Verifies STS record keeping of technology inventory, hardware locations and assignments
- Recommends potential hardware purchases based on District approved hardware standards
- Stays up to date on ever-changing technical knowledge and expertise relevant to role and keeps current on educational technology
- Performs other duties as assigned by the appropriate administrator
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners
- Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS, or Linux
- Familiarity with IT support tools, such as Active Directory, LanDesk, service desk software
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Must be able to successfully manage multiple tasks, projects and responsibilities
- Possesses excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated
- Ability to apply critical thinking skills in rendering solutions to various technical issues
- Ability to independently learn new technology and provide instruction to others
- Must be able to collaborate effectively with District and school personnel, the service desk, the general public, and work with diverse groups of people
- Often working on-site at a school or at a District administrative offic
- Routine physical activity associated with normal office environment
- Lifting is required due to the nature of tasks (up to 50 lbs.)
-
IT Tech Support
6 days ago
Carr Riggs and Ingram Atlanta, United StatesPosition: IT Tech Support Location: Atlanta, GA · Job Id: 3876 # of Openings: 1 IT TECH SUPPORT At CRI your career path is just that—yours. We are strong believers in the notion that your career should adapt to and integrate into your life and not the other way around. We invi ...
-
IT Tech Support
3 weeks ago
NavitsPartners Atlanta, United StatesJob Description · Job DescriptionPosition: IT Tech Support · Location: Atlanta, GA · Duration: 11+ months with possible extension · Shift: Normal business hours · Job Description: · The agent onsite here will be responsible for end-user support. · This requires impeccable writt ...
-
IT Support Tech
4 weeks ago
MAU Workforce Solutions Atlanta, United StatesAs an On-site IT Field Liaison, you will provide essential IT support directly at 3Ci's Client's San Antonio distribution center. This role involves device setup, configuration, break/fix tasks, printer management, and mobile device administration. You will collaborate with vario ...
-
Remote Support Tech I
6 days ago
Integrated Health Resources LLC Atlanta, United StatesJob Description · Job DescriptionDescription: ***Hiring immediately for an 8am to 5pm EST and 1pm to 10pm EST shift. Apply today*** Please note, we are looking to hire two individuals as contract to full time hire within a 6 month period. · Position Overview · The Support Tech I ...
-
Support Tech, PACU 3rd Floor
2 weeks ago
Northside Hospital Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
-
L2 Desktop/End User Support Tech
6 days ago
F2OnSite Atlanta, United StatesOnsite 1-full Day per week 9am-6pm other days will be remote-40 hours per week. This L2 Desktop/End User Support resource will be supporting a 20 person user community that is in the financial services industry. Experience supporting professional environment is required. 5 years ...
-
Jobs - Tech Support
2 weeks ago
Emperor Linux Atlanta, United StatesEmperorLinux is currently seeking Technical Support Advisors. · EmperorLinux is well known for installing and supporting the end-users' choice of Linux distribution onto quality laptop and notebook computers. · Technical Support candidates require · admin-level experience with ...
-
Desk Side Support Tech
4 weeks ago
SGA Alpharetta, United StatesJob Description · Job DescriptionDesk Side Support Tech (DSS) · Alpharetta,GA · Responsibilities : · Provides technical onsite and remote support directly to Wealth Management users in both campus and branch locations. This includes diagnosis of user problems related to specific ...
-
Desktop Support Tech II
2 weeks ago
ZINNIA Alpharetta, United StatesWHO WE ARE: · Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TP ...
-
Remote Support Tech I
3 days ago
Integrated Health Resources LLC Atlanta, United States***Hiring immediately for an 8am to 5pm EST and 1pm to 10pm EST shift. Apply today*** Please note, we are looking to hire two individuals as contract to full time hire within a 6 month period. · Position Overview · The Support Tech I position requires the candidate to possess ex ...
-
Support Svcs Float Tech II-PAH
2 weeks ago
Piedmont Healthcare Atlanta, United StatesJOB PURPOSE: · Supports multiple areas in the hospital such as cleaning and sanitizing furnishings in assigned work areas · while following all established policies that are set in place related to the cleanliness and sanitization in · Environmental Services, Dietary, and Cafeter ...
-
Remote Support Tech I
2 weeks ago
Integrated Health Resources LLC Atlanta, United StatesJob Description · Job DescriptionDescription: ***Hiring immediately for an 8am to 5pm EST and 1pm to 10pm EST shift. Apply today*** · Position Overview · The Support Tech I position requires the candidate to possess extensive knowledge of installing, configuring, and troubleshoot ...
-
Ripple IT Atlanta, United StatesRipple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect. The salary range is between $40-50k. ...
-
Piedmont Atlanta, United States Full timeDescription: · Department: Environmental Services · Location: Piedmont Atlanta Hospital · Schedule: Full Time Evening Shift, 3pm - 11:30pm · JOB PURPOSE: · Supports multiple areas in the hospital such as cleaning and sanitizing furnishings in assigned work areas while follo ...
-
Tech Support Specialist
1 week ago
Fiserv Alpharetta, United StatesCalling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to Support Specialist, Support, Paym ...
-
Desktop Support Tech Sr
3 weeks ago
Softpath System Atlanta, United StatesDepartment of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. T ...
-
Tech Sales Support Specialist
1 week ago
Randstad Atlanta, United Statesjob summary: · Description: · Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. · Responsibilities are within the Sales Support and Administration ...
-
Tech Support Specialist
2 weeks ago
Fiserv, Inc. Alpharetta, United States**Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...
-
Tech Sales Support Specialist
3 weeks ago
Randstad USA Atlanta, United States Freelance, Full timejob summary: · Description: · Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. · Responsibilities are within the Sales Support and Administration Fu ...
-
Raise in partnership with Genpact Atlanta, United StatesGenpact is a professional services firm that creates lasting, impactful transformation. With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling upon motivated and ...
Technical Support Specialist II, School Tech Support - Atlanta, United States - Fulton County Schools
Description
SummaryUnder the general supervision of the District's CIO and direct supervision of a Coordinator, School Technology Support, the TSS II works with a group of peers to implement and maintain the District's IT plans and policies at the Learning Community level. The incumbent in this position provides technical leadership in the Learning Communities, as well as on-site end user support, including, but not limited to: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology issues. In doing so, the TSS II will provide Tier 2 and Tier 3 on-site support and will liaise with the District's IT service desk, effectively use the District's incident tracking software, and communicate with both end users and other technology support resources on the progression of incidents to resolution. The incumbent will be knowledgeable and accountable for ensuring data security and digital safety for our students.
Essential Duties
Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)
Certification/Licensure
None required
Technology certification(s) a plus
Experience Qualifications
A minimum of 3 years of demonstrated relevant experience required; Relevant experience can include providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments
Knowledge/Skills/Abilities
It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone TTY