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Franksville

    Credit Collections Representative - Franksville, United States - Hire Velocity

    Hire Velocity
    Hire Velocity Franksville, United States

    2 weeks ago

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    Description

    Position Summary

    We are seeking a highly organized and detail-oriented Credit Collections Rep to join our team. As a Credit Collection Rep, you will play a crucial role in ensuring the timely and efficient collection of outstanding debts owed. You will be responsible for managing a portfolio of customer accounts, communicating with clients to arrange payment plans, and maintaining accurate records of all collection activities.

    Responsibilities

    • Monitor and manage a portfolio of customer accounts to ensure timely collection of outstanding debts.
    • Contact clients via phone, email, or mail to communicate overdue payment reminders, payment arrangements, and resolve any outstanding issues.
    • Negotiate payment plans and terms with clients to facilitate debt recovery while maintaining positive relationships.
    • Update and maintain accurate records of all collection activities, including payment arrangements, correspondence, and follow-up actions taken.
    • Coordinate with internal departments, such as sales and customer service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
    • Prepare and distribute regular reports on collection activities, account balances, and customer payment trends.
    • Minimum Requirements: 1+ yrs of general accounting and a strong background in credit and collections.
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