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Software Support Engineer - Denver, United States - Real-Time Innovations
Description
Are you an enthusiastic, talented, and experienced Software Engineer with a passion for helping customers solve complex technical problems? Are you interested in the opportunity to grow a customer base of innovative engineers and develop business in the booming Industrial IoT space? If you love to travel, work with customers, and like the opportunity to tackle tough technology problems, this is your roleRTI is seeking a Software (Support) Engineer.
As a member of our Support Team you will triage, debug, and write code (bug fixes, customer use case implementations, example code) in connection with our Connext DDS-based software products.
ResponsibilitiesWork within the RTI technology stack, including DDS, various programming languages, networking technologies, (real-time) operating systems, and database technologies;
Work closely with our development and platform teams to find the root cause of these issues;
Bug fixing and writing test cases based upon the customer use case;
Create, test and ship engineering builds and patch releases;
Write best practices and solutions for our knowledge base; provide support status to the support manager and R&D team;
Troubleshoot networking operation, software performance, scalability, software operation in a variety of operating systems and real-time embedded platforms;
Lead customer escalations and high priority cases;
Resolve system performance and analysis problems; and
Utilize publish/subscribe middleware (Data Distribution Service), distributed systems, peer-to-peer networks, computer networking and operating systems; C/C++, Java, C#, Python and scripting languages to perform the duties described above.
What we offer you :
Flexible working schedule
Remote working + Home Office Stipend to cover the costs of working from home
Private health and dental insurance
Flexible Paid Time Off + "Real Vacation Bonus", an additional bonus for taking more than 1-week of uninterrupted vacation
Annual bonus based on individual and company performance + other prizes and awards
How is life at RTI:
We live and work by our core values, which emphasize excellence, teamwork, and reaching
your potential. Our motto is "Enjoy the journey", above all we must enjoy what we do and have fun at work.
We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.
We have been certified as a Great Place to Work for four consecutive years both in Spain and the US.
In addition, we have been rated as one of the Healthiest Companies in the Bay Area, and listed as one of the Best Companies for Women to Advance.
RequirementsBachelor's degree (or equivalent) in Computer Engineering, Computer Science or related field such as Electrical Engineering and Computer Science or a related field, including one (1) year of related software experience with or knowledge of:
Software design/development, including distributed systems, parallel processing, embedded systems and multiplatform use, software engineering;
Computer networks and network security for communication middleware and peer-to-peer networks;
Software development experience through coding in a general purpose programming language;
Coding in MIPS/x86 assembly, C, C++, Java, JavaScript, Python and C#;
Excel, Google Sheets, Python tools and databases for data analysis and data visualization;
Operating Systems, computer architecture and system software fundamentals;
Open source projects; and
Debugging skills with debugger GDB.
About RTI:
Real-Time Innovations (RTI) is the largest software framework provider for smart machines and real-world systems.
Our software runs the largest power plants on the continent, connects perception to control in over 200 autonomous vehicles, drives the new generation of medical robotics, controls hyperloop and flying cars, and provides 24x7 medical intelligence to hospital patients and emergency victims.
RTI is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.
For more information about how we collect and use your data, please see our Privacy Notice for US Job Applicants and Employees.
Colorado Salary Range:
$87,443 - $115,000 DOE
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