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    Incident Manager - Atlanta, United States - Apex Systems

    Apex Systems background
    Technology / Internet
    Description

    Incident Manager

    Large Banking Client

    Duration: 12 months

    Location: Atlanta (need to confirm)

    Top Requirements:

    -5+ years experience Incident Management

    -Triage experience

    -Jira

    -Banking Industry Experience- preferred

    -Merchant services business or payment networks; plus

    Job Responsibilities:

    1. Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact. Conduct initial analysis to identify potential root causes and impact on operations.

    2. Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures. Collaborate with cross-functional teams to resolve incidents efficiently and effectively.

    3. Documentation and Reporting: Maintain detailed records of incident details, response actions, and resolutions. Generate incident reports and communicate status updates to relevant stakeholders.

    4. Escalation and Coordination: Escalate incidents to higher-level support or management as necessary. Collaborate with senior incident management personnel for complex or critical incidents.

    Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents. Contribute to the improvement of incident response processes and workflows.


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